Veterinary Receptionist / Client Service Representative
About The Position
Animal Clinic East is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of its hospital. In this fast-paced, team-focused customer service role, the successful candidate will create exceptional client experiences and build trust through compassionate service. The position involves managing appointments and daily patient flow, handling multi-line phones and in-person interactions, processing transactions, and providing clients with essential information about hospital services. The hospital provides routine medical care, emergency and orthopedic surgery, dentistry, and grooming. Its eight-doctor team primarily treats small animals and pocket pets, and occasionally treats avian and wildlife patients. This is a full-time position with a flexible schedule and availability needed Monday through Friday. Compensation is $17.75–$18.50 per hour. Full-time benefits include medical, dental, and vision insurance; life insurance and disability coverage; an Employee Assistance Program; a 401(k) with company match; paid time off in accordance with site policy and applicable law; a personal pet discount; and a uniform allowance. Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
Requirements
- At least 2 years of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time-management skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
- Availability Monday through Friday.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle a multi-line phone system and in-person client interactions.
- Process transactions and accurately maintain financial records.
- Provide clients with essential information about hospital services.
- Collaborate with the hospital team to support client service and daily operations.
Benefits
- Medical, dental, and vision insurance
- Life insurance and disability coverage
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
- Limited benefits may be available to part-time team members in accordance with company policy and state law
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
