Veterinary Receptionist / Client Service Representative
About The Position
Pet Menders Animal Hospital in Boulder, Colorado, is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of the hospital. This fast-paced, client-facing role focuses on creating exceptional experiences and building trust through compassionate service. The position manages appointments and daily patient flow, handles multi-line phone and in-person interactions, processes transactions, and provides clients with essential information about hospital services. The role is suited to someone who is friendly, detail-oriented, highly organized, and comfortable working in a team-focused customer service environment. This position may be full-time or part-time. The schedule is flexible, with availability needed Tuesday through Friday from 7:45 a.m. to 5:30 p.m. and Saturday from 9:45 a.m. to 5:30 p.m. Compensation is $17–$22 per hour worked. Full-time benefits include medical, dental, and vision insurance; life and disability insurance; an Employee Assistance Program; a 401(k) with company match; paid time off in accordance with site policy and applicable law; a personal pet discount; and a uniform allowance. Part-time team members may be eligible for limited benefits under company policy and state law.
Requirements
- At least 1 year of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-phone-line system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time-management skills.
- Ability to accurately process payments and maintain financial records.
- Availability for the stated Tuesday-through-Saturday schedule.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience working with veterinary practice management software, especially Covertrus Pulse.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle multi-line phone calls while assisting clients in person.
- Process transactions and maintain accurate financial records.
- Provide clients with essential information about hospital services.
- Coordinate schedules and calendars.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
- Part-time team members may be eligible for limited benefits under company policy and state law.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
