Veterinary Receptionist / Client Service Representative
About The Position
The Whole Pet Vet Hospital & Wellness Center is seeking an outgoing Client Service Representative to serve as the welcoming face of its hospital. In this fast-paced role, the representative creates exceptional client experiences, builds trust through compassionate service, manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about the hospital’s services. The ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused customer service environment. This is a full-time position with a 5/8 schedule and availability required Monday through Friday. Compensation is $22–$26 per hour worked. The hospital is a modern, progressive practice in Los Gatos, California, offering integrative care, including rehabilitation and acupuncture. It practices Fear Free handling to support patient comfort and well-being and emphasizes comprehensive care, a positive team culture, and work-life balance.
Requirements
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Fear Free Certification or willingness to become certified.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service in routine and emotionally sensitive situations.
- Strong organizational and time management skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
- Availability Monday through Friday for a 5/8 schedule.
Nice To Haves
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle a multi-line phone system while assisting clients in person.
- Process transactions and accurately maintain financial records.
- Provide clients with essential information about hospital services.
- Collaborate with the team to support a positive client and patient experience.
Benefits
- Medical, dental, and vision insurance, with a choice of United Healthcare or Kaiser Permanente.
- Life insurance and disability coverage.
- Employee Assistance Program.
- 401(k) with company match starting in 2027.
- Paid time off in accordance with site policy and applicable law.
- Personal pet discount.
- Uniform allowance.
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
