Veterinary Receptionist / Client Service Representative
About The Position
Grant Creek Veterinary Services is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of its hospital. This fast-paced role focuses on creating exceptional client experiences and building trust through compassionate service. The receptionist manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about hospital services. The ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused customer service environment. The position is full-time, follows a 4/10 schedule, and requires availability Monday through Friday. Compensation is $17–$20 per hour. Grant Creek Veterinary Services, located in Missoula, Montana, provides veterinary care focused on preventive medicine, dental care, and internal medicine. Its team includes three veterinarians and experienced staff and uses advanced diagnostic equipment and techniques. The practice values integrity, professionalism, teamwork, and the health and well-being of pets.
Requirements
- At least 2 years of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-line phone system while assisting clients in person.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time-management skills.
- Ability to accurately process payments and maintain financial records.
- Availability Monday through Friday for a full-time 4/10 schedule.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create welcoming and exceptional client experiences through compassionate service.
- Manage appointments and daily patient flow.
- Handle a multi-line phone system and in-person client interactions.
- Process payments and transactions accurately and maintain financial records.
- Provide clients with essential information about hospital services.
- Coordinate schedules and calendars.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
