Veterinary Receptionist / Client Service Representative
About The Position
Village Square Portola Valley Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of the hospital. This fast-paced role focuses on creating exceptional client experiences and building trust through compassionate service. The receptionist manages appointments and daily patient flow, handles multi-line phone calls and in-person interactions, processes transactions, and provides clients with essential information about the hospital’s services. The ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused customer service environment. The hospital is a well-established, multi-doctor general practice providing high-quality medicine to dogs and cats in the Portola Valley community. Its five veterinarians work in a supportive, collaborative environment that encourages continued learning and professional development. Services include comprehensive wellness, diagnostic, dental, surgical, and senior pet care, with a commitment to personalized medicine and exceptional client service. The team values lasting relationships with its long-standing clientele and a positive workplace where colleagues help one another.
Requirements
- Previous veterinary receptionist or healthcare-related front-desk experience is required.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Experience working with veterinary practice management software.
- Exceptional verbal and written communication skills.
- Strong organizational and time management skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
Nice To Haves
- Experience scheduling appointments and coordinating calendars is preferred.
Responsibilities
- Create exceptional client experiences through compassionate service.
- Build trust with clients.
- Manage appointments and daily patient flow.
- Handle a multi-line phone system while assisting clients in person.
- Process transactions and accurately maintain financial records.
- Provide clients with essential information about hospital services.
- Collaborate with the team and remain calm, professional, and solution-oriented during busy periods.
Benefits
- Medical, dental, and vision insurance with HSA options and a choice of UnitedHealthcare or Kaiser Permanente.
- Life insurance and disability coverage.
- Employee Assistance Program (EAP).
- 401(k) with company match.
- Paid time off in accordance with site policy and applicable law.
- Personal pet discount.
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
