Veterinary Receptionist / Client Service Representative
About The Position
Kierland Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of its hospital. This fast-paced role focuses on creating exceptional client experiences, building trust through compassionate service, managing appointments and daily patient flow, handling multi-line phones and in-person interactions, processing transactions, and providing clients with essential information about the clinic’s services. The ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused customer service environment. Kierland Animal Clinic is a four-doctor small-animal practice caring for dogs and cats. The hospital has digital X-ray and digital dental radiography and works with a local shelter. Most surgical cases are spay/neuter procedures. The clinic is located in Scottsdale, Arizona.
Requirements
- At least 2 years of experience in a customer service or reception role.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time-management skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
- Availability Monday through Saturday.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience with veterinary practice management software, especially EzyVet.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle multi-line phone calls and in-person client interactions.
- Process transactions and maintain accurate financial records.
- Provide clients with essential information about the clinic’s services.
- Collaborate with the veterinary team and remain calm, professional, and solution-oriented during busy periods.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
