Veterinary Receptionist / Client Service Representative
About The Position
Country Lakes Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of its hospital. The role focuses on creating exceptional client experiences and building trust through compassionate service in a close-knit, team-oriented small animal practice. The receptionist manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about the clinic’s services. The position is full-time, with a 4 x 10 schedule and availability needed Monday, Tuesday, Thursday, and Friday. Rotating Saturday availability may be needed in the future; there are no on-call requirements. Compensation is $16.00–$18.50 per hour. Country Lakes Animal Clinic is a full-service, one-doctor-and-growing small animal practice in Mine Hill, New Jersey, serving the Morris County community since 2009. Services include general medicine, surgery, dentistry with digital dental radiographs, diagnostics, boarding, grooming, and house calls. The clinic has a recently renovated facility and describes itself as a relationship-driven practice with room to grow.
Requirements
- At least 1 year of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time-management skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
- Availability Monday, Tuesday, Thursday, and Friday for a 4 x 10 schedule; rotating Saturday availability may be needed in the future.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience working with veterinary practice management software, especially Cornerstone.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle multi-line phone calls and in-person client interactions.
- Process transactions and accurately maintain financial records.
- Provide clients with essential information about the clinic’s services.
- Offer professional, compassionate service during routine and emotionally sensitive situations.
- Collaborate with the team and remain calm and solution-oriented during busy periods.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
