Veterinary Receptionist / Client Service Representative
About The Position
Bayshore Animal Hospital is seeking an outgoing Client Service Representative to be the welcoming face of the hospital. In this fast-paced role, the representative creates exceptional client experiences, builds trust through compassionate service, manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about hospital services. The ideal candidate is friendly, detail-oriented, highly organized, and comfortable working in a team-focused customer service environment. This is a full-time position with a 4/10 schedule. Availability is needed Monday through Friday and for rotating Saturdays. Compensation is $19–$21 per hour. Bayshore Animal Hospital is an AAHA-accredited, full-service veterinary hospital in Warrenton, Oregon, committed to high-quality medicine, compassionate patient care, and continued professional development. The collaborative team includes five veterinarians, three CVTs, and experienced support staff. The hospital cares for dogs, cats, and exotic pets, including birds, reptiles, and small mammals. Services include wellness and preventative care, dentistry, soft tissue and orthopedic surgery, diagnostic imaging, and therapeutic laser therapy. Hospital equipment includes digital radiography, ultrasound, and a full IDEXX in-house laboratory.
Requirements
- Ability to manage a multi-line phone system while assisting in-person clients.
- Experience scheduling appointments and coordinating calendars.
- Ability to accurately process payments and maintain financial records.
- Exceptional verbal and written communication skills.
- Strong organizational and time management skills.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle multi-line phones and in-person client interactions.
- Process transactions and maintain financial records accurately.
- Provide clients with essential information about hospital services.
- Coordinate appointments and calendars.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability benefits
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
