Veterinary Receptionist / Client Service Representative
About The Position
Felton Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of the hospital. The role creates exceptional client experiences, builds trust through compassionate service, manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about hospital services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. The hospital is a close-knit, community-focused practice serving pets and families throughout the Santa Cruz Mountains and surrounding communities. Its team includes full-time and part-time veterinarians and a dedicated nursing team. The practice provides care for dogs, cats, and a variety of exotic pets, and offers general practice services such as preventive care, dentistry, soft-tissue surgery, emergency care, and advanced diagnostics, along with acupuncture and laser therapy.
Requirements
- Ability to manage a multi-line phone system while assisting in-person clients.
- Ability to accurately process payments and maintain financial records.
- Exceptional verbal and written communication skills.
- Strong organizational and time-management skills.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle a multi-line phone system and in-person client interactions.
- Process transactions and maintain financial records accurately.
- Provide clients with essential information about hospital services.
Benefits
- Medical, dental, and vision insurance (benefit eligibility and availability may depend on role, location, and company policy).
- Life insurance and disability coverage.
- Employee Assistance Program (EAP).
- 401(k) with company match.
- Paid time off in accordance with site policy and applicable law.
- Personal pet discount.
- Uniform allowance.
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
