Veterinary Receptionist - Client Service Representative

Innovetive PetCare•Hernando, MS

About The Position

Hernando Animal Clinic & Surgery Center is seeking a personable, organized, and customer-focused Veterinary Receptionist / Client Service Representative to help create a welcoming and supportive experience for clients and their pets. The clinic serves Hernando, DeSoto County, and the greater Memphis area, providing full-service veterinary care for dogs, cats, chickens, birds, reptiles, and other small animals. The role supports the hospital’s daily front-desk operations and helps keep appointments and patient flow organized while working collaboratively with the medical team and other teammates. The position involves welcoming clients and patients, handling calls and appointment scheduling, maintaining patient records, coordinating arrivals, processing transactions, and assisting with client requests related to prescriptions, veterinary diets, and products. The successful candidate will help make the clinic comfortable for clients during both routine visits and difficult moments. Weekend availability may be needed. Veterinary reception or animal hospital experience is a plus, while experience in medical reception, healthcare customer service, hospitality, or other fast-paced customer-facing settings is also valuable. Hernando Animal Clinic describes its workplace as collaborative and supportive, with an emphasis on professional development, work-life balance, and employee well-being. Benefits and eligibility may vary based on employment status and applicable plan requirements.

Requirements

High school diploma or equivalent.
Strong customer service and communication skills.
Friendly, approachable personality and genuine interest in helping people.
Strong organizational skills and attention to detail.
Comfort balancing phone calls, scheduling, client questions, and competing priorities.
Basic computer skills and ability to learn veterinary practice management software.
Team-oriented mindset and willingness to provide support wherever needed.
Weekend availability as needed.

Nice To Haves

Veterinary reception or animal hospital experience.
Customer service experience in medical reception, healthcare, hospitality, or other fast-paced customer-facing environments.

Responsibilities

Welcome clients and patients with warmth, professionalism, and enthusiasm.
Answer incoming calls, schedule appointments, and assist clients with questions and requests.
Collect and update patient information, medical histories, and vaccination records.
Coordinate patient arrivals and communicate appointment needs with veterinarians and veterinary technicians.
Process invoices, payments, and client transactions accurately.
Assist with prescription refills, veterinary diets, and over-the-counter product requests as directed by the medical team.
Maintain accurate patient records and information in the hospital’s practice management software.
Support daily front-desk operations and collaborate with teammates to keep appointments and patient flow organized.
Help create a welcoming, comfortable environment for clients attending routine visits or navigating difficult moments in their pets’ lives.

Benefits

Medical insurance options.
Dental insurance options.
Vision insurance options.
401(k) retirement plan with company match.
Company-provided life insurance.
Short-term disability coverage.
Long-term disability coverage.
Paid time off (PTO).
Paid holidays.
Employee Assistance Program (EAP).
Calm Health wellness resources.
Employee discounts on veterinary services and products.
Rocket Lawyer legal benefits for employees and their immediate family.
On-the-job training, continued learning, and opportunities for professional growth.
Scheduling designed to support hospital needs while recognizing the importance of life outside of work.