Veterinary Receptionist/Client Service Representative
About The Position
Aloha Animal Medical Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of its hospital. This fast-paced, team-focused customer service role creates exceptional client experiences and builds trust through compassionate service. The position manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about hospital services. The position is full-time on a 4/10 schedule, with availability required Monday through Thursday and no weekends. Compensation is $18–$23 per hour. Full-time benefits include medical, dental, and vision insurance, life insurance, disability coverage, an Employee Assistance Program, a 401(k) with company match, paid time off under site policy and applicable law, a personal pet discount, and a uniform allowance. Part-time team members may be eligible for limited benefits according to company policy and state law. Aloha Animal Medical Center is a veterinary hospital serving the Washington County area of Portland. Its services range from preventive care to advanced diagnostics and surgery, delivered by two veterinarians and the hospital staff.
Requirements
- At least 2 years of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-phone line system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time management skills.
- Availability Monday through Thursday for a full-time 4/10 schedule.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle multi-line phones while assisting clients in person.
- Provide clients with essential information about hospital services.
- Process payments and maintain accurate financial records.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
