Veterinary Client Service Representative
About The Position
Red River Animal Emergency Clinic in Fargo, North Dakota, is hiring a full-time Veterinary Front Desk Associate - Customer Service Representative for its 24/7 hospital. This in-person role welcomes clients, answers phone calls, and supports pet owners through emotional and urgent situations. The representative serves as a point of contact between clients and veterinary staff, helping ensure clear and supportive communication. The role also involves maintaining detailed records, coordinating care logistics, processing payments, and balancing transactions to help clinic operations run smoothly and provide an exceptional client experience. The starting wage is $18.00 per hour. The employer describes a supportive, collaborative, inclusive workplace that values empathy and continuous improvement and offers opportunities for professional growth.
Requirements
- Ability to commute to Fargo, ND 58104.
- Ability to work in person.
- Scheduling flexibility for a 24/7 hospital.
Nice To Haves
- 2 years of customer service experience.
- 1 year of veterinary experience.
Responsibilities
- Welcome clients to the clinic.
- Answer phone calls.
- Help guide pet owners through emotional and urgent situations.
- Serve as a point of contact between clients and veterinary staff.
- Ensure clear, supportive communication.
- Maintain detailed records.
- Coordinate care logistics.
- Process payments and balance transactions.
- Help clinic operations run smoothly while delivering an exceptional client experience.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with matching
- Employee assistance program
- Employee discounts
- Paid time off
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
