Veterinary Client Service Representative

MedVet • Chicago, IL

17h

About The Position

MedVet is a fast-growing emergency and specialty veterinary provider with practices nationwide. The Veterinary Client Service Representative is a member of the clinical team and provides the first interaction for clients, helping ensure their interactions are handled smoothly, compassionately, and effectively throughout the MedVet experience. The role requires practical knowledge of hospital organization and services, veterinary terminology, medical records, and financial policies and transactions. Accurate data entry, multitasking, and maintaining a compassionate yet professional demeanor are important to success.

Requirements

• Ability to remain composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Excellent client service skills and phone etiquette.
• Attention to detail, self-motivation, and ability to work successfully both as part of a team and independently.
• Sense of urgency in a fast-paced environment.
• Some flexibility with work hours and ability to work additional hours when necessary.
• Critical thinking skills and ability to anticipate needs across and within departments.
• General computer competency, including Microsoft Word and Excel.
• Employment is dependent upon passing a drug screen and background check.

Nice To Haves

• Previous experience in a veterinary setting.

Responsibilities

• Greet and check in clients.
• Answer telephone calls and transfer them as needed.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports, and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Benefits

• Strong career growth and personal development opportunities.
• Comprehensive health benefits.
• Vision and dental benefits.
• HSA, FSA, and Independent Care Spending.
• 401(k) with employer match.
• Paid time off (PTO).
• Shift differentials and on-call pay.
• Uniform allowance.
• Employee pet discounts.
• Elective short-term disability, life, and accident insurance.
• Company-paid long-term disability.
• Continuing education opportunities and assistance program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed