Veterinary Client Service Supervisor
About The Position
Foothill Farms Veterinary Hospital is seeking an experienced CSR Supervisor for a hands-on leadership role combining client service supervision with veterinary nursing knowledge. The position oversees daily client service operations, supports and develops an experienced CSR team, and helps provide an efficient, welcoming experience for clients and patients. The supervisor also strengthens collaboration between client service and medical teams through shared clinical knowledge, support, and cross-training. The ideal candidate is an enthusiastic, collaborative leader who enjoys mentoring, communicates with empathy and professionalism, and follows Fear Free principles in animal care and human interactions. The role combines clinical work with increased administrative and leadership responsibilities. The hospital serves small animals, pocket pets, and exotic pets, and offers general wellness, soft tissue surgery, dentistry, holistic services such as acupuncture, Reiki, and coordination with specialists for intensive procedures and orthopedics.
Requirements
- At least 3 years of veterinary experience, with a strong background in veterinary nursing.
- Previous leadership or supervisory experience, with demonstrated ability to coach, mentor, delegate, and support team development.
- Strong understanding of veterinary hospital workflows and ability to confidently assist the medical team when needed.
- Experience with patient handling, restraint, nursing care, and general veterinary assistant responsibilities.
- Excellent communication, organization, and problem-solving skills.
- Ability to manage competing priorities while maintaining a calm, professional, and solutions-oriented approach.
- Commitment to Fear Free principles and compassionate interactions with animals and people.
- Availability Tuesday through Saturday.
Nice To Haves
- Experience with veterinary practice management software, especially Cornerstone.
Responsibilities
- Oversee daily front desk operations, including workflow coordination, scheduling, and appropriate team coverage.
- Lead, coach, and develop CSR team members through ongoing training, feedback, and support.
- Cross-train CSRs in appropriate veterinary assistant skills and responsibilities to build flexibility and collaboration across the hospital.
- Serve as a clinical resource and assist the medical team with patient care and medical workflows when needed.
- Support veterinary assistant responsibilities, including patient handling, restraint, treatments, and general nursing care.
- Help coordinate communication and workflows between the client service and medical teams.
- Assist with client complaint resolution and promote a positive client experience.
- Support hospital policies, procedures, and standards of patient and client care.
- Identify opportunities to improve front-office efficiency, team performance, and overall hospital operations.
Benefits
- Medical, dental, and vision insurance, with HSA options and a choice of UnitedHealthcare or Kaiser Permanente.
- Life insurance and disability coverage.
- Employee Assistance Program (EAP).
- 401(k) with company match.
- Paid time off in accordance with site policy and applicable law.
- Personal pet discount.
- Uniform allowance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
