Dispatcher

WM Henderson•Marple Township, PA

6d•$18 - $22•Onsite

About The Position

WM Henderson is seeking a customer-focused Customer Service Coordinator/Dispatcher for its Broomall, Pennsylvania office. This role supports residential HVAC and plumbing services by coordinating technician schedules and dispatches, optimizing routes, assisting customers, and managing service-ticket and parts-order information. The position works closely with technicians and internal teams to help ensure timely service completion. Multiple shifts are available.

Requirements

At least 2 years of office and/or customer service experience; dispatching experience is preferred.
Professional demeanor and presentation.
Excellent interpersonal and communication skills.
Strong customer service orientation.
Ability to prioritize, organize, and proactively manage schedules.
Strong problem-solving skills and ability to think quickly in a fast-paced environment.
Ability to work effectively independently and as part of a team.
Strong computer skills, including Microsoft Office proficiency and the ability to learn dispatching and customer management software.

Nice To Haves

Dispatching experience.

Responsibilities

Schedule and dispatch HVAC and plumbing service technicians efficiently.
Review and optimize technician routes to maximize productivity.
Answer incoming calls from existing customers and provide outstanding customer service.
Accurately enter and maintain service-ticket information.
Create dispatch numbers for ordered parts and track order status.
Follow up on part deliveries and coordinate installation appointments.
Collaborate with technicians and internal teams to ensure timely service completion.