Unit Service Coordinator

OhioHealth • Columbus, OH

3d

About The Position

This position coordinates patient activities on a nursing or procedural unit, supporting service excellence, equipment and supply management, and tasks that promote patient throughput. The role may also provide department support, including timekeeping, schedule entry, data collection, and charge reconciliation. As part of a High Reliability Organization, the position requires a focus on safety, quality, and efficiency. The job profile is an overview of responsibilities and may change; it is not an exhaustive list.

Requirements

• High school diploma or GED. Individuals aged 16 or 17 without a diploma or GED will be considered only with a valid work permit. Individuals aged 18 who are enrolled in high school do not need a diploma, GED, or work permit to be considered.

Responsibilities

• Anticipate and proactively address the needs of patients, families, and internal customers, including wheelchair discharges, rounding for environmental, nutrition, safety, and service needs, and cleaning unit work areas.
• Assist patients, visitors, and professional staff, including providing wayfinding assistance.
• Relay information to unit associates and act as a liaison between the unit and ancillary departments.
• Support the assigned unit with tasks such as Kronos/timekeeping, point-of-care scanning, copying, entering schedules electronically, and tracking or entering unit staffing data.
• Orient new staff to unit workflow and assign staff to the nurse call system.
• Communicate with patient care staff and other units to support timely and efficient patient flow.
• Assist nursing staff with admissions, discharges, and transfers.
• Proactively order and maintain equipment and stock supplies.
• Coordinate identification, monitoring, and removal of equipment to help prevent clutter in clinical hallways.
• Track telemetry orders and enter patient data in the telemetry system; order supplies for nursing units.
• Perform charge verification and reconciliation.
• Coordinate identification, inventory, and maintenance of IT equipment, including Vocera hardware, iPads for MyChart Bedside, and/or pagers.
• Perform additional duties as requested by department leadership.
• Perform job duties with a focus on safety, quality, and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED