Unit Coordinator

UPMC•Steubenville, OH

About The Position

The Unit Coordinator supports Trinity Health System’s mission and strategic plan in a team-based environment and performs duties in compliance with applicable laws, regulations, and accrediting standards. The role assists with planning, organizing, implementing, and evaluating patient care unit activities through assigned clerical and receptionist duties. The Unit Coordinator also helps maintain departmental safety by protecting patient information and assessing the physical environment.

Requirements

High school graduate or equivalent.
Basic Life Support certification, or obtain it within three months of hire.

Nice To Haves

Medical terminology.
Typing skills.
Computer skills.

Responsibilities

Communicate professionally and effectively with patients, families, physicians, coworkers, hospital departments, community agencies, and external partners by phone, electronically, and in person.
Respond clearly and promptly to questions, concerns, and requests, using appropriate follow-up, communication channels, and chain of command.
Provide clerical and receptionist support to the patient care area and assist with patient and unit needs in coordination with appropriate disciplines and departments.
Maintain communication among departments and care team members to support continuity of care and efficient unit operations.
Work with the Clinical Manager to support unit safety, including identifying, tagging, and removing malfunctioning equipment from service as appropriate.
Support hospital and departmental growth initiatives, positive community relationships, access to services, and activities that advance the organization’s mission and goals.
Model professional, service-oriented behavior consistent with the hospital’s mission, vision, values, Standards of Behavior, and commitment to service excellence.
Support a respectful, team-focused workplace by assisting with orientation, training, process changes, staffing needs, workload coverage, and improvement suggestions as appropriate.
Follow hospital and departmental policies, procedures, standards of care, safety practices, infection control requirements, emergency protocols, risk management expectations, and corporate compliance requirements.
Maintain confidentiality of patient, employee, hospital, disciplinary, performance, and pay-related information.
Participate in departmental process improvement, hospital quality initiatives, organization-wide performance improvement, and patient safety activities.
Use hospital supplies, equipment, technology, time, and financial resources responsibly and identify opportunities to improve workflow, operations, expenses, revenue, and resource utilization.
Plan, prioritize, and complete assigned work accurately, thoroughly, and on time while meeting productivity, quality, and service expectations.
Maintain required licensure, certification, registration, health work requirements, mandatory in-services, departmental communications, meeting attendance, dress code, identification badge, and attendance expectations.