Unit Coordinator

Mass General Brigham•Boston, MA

20h•$19 - $27•Onsite

About The Position

The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff and serves as a liaison among patients, visitors, and clinicians. The role organizes priorities, completes tasks on time, and manages confidential patient information. In partnership with nursing, the coordinator supports day-to-day patient flow and communicates information about admissions, discharges, and transfers. The position also provides professional, outstanding service during customer interactions. Specific duties may vary by department. Patient care is not required.

Requirements

High school diploma or equivalent required.
One to two years of administrative support experience required.
Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
Proficiency in Microsoft Office.
Ability to proofread and edit written documents.
Ability to use a phone system and standard office equipment.
Ability to manage one's own time and the time of others.
Strong verbal and written communication skills and strong interpersonal skills.
Familiarity with medical terminology.

Nice To Haves

Associate's degree in a related field preferred.
Certified Health Unit Coordinator credential from the National Association of Health Unit Coordinators (NAHUC) preferred.

Responsibilities

Perform clerical and other duties supporting the general administration of the floor or unit.
Greet and interact professionally with patients, families, visitors, and coworkers in person and through communication tools.
Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
Schedule consultations, tests, procedures, and patient transport to other departments.
Enter accurate, timely admission, discharge, and transfer information into the electronic medical record to support efficient patient throughput.
Contact ancillary service departments to obtain equipment, services, and supplies; track their status and location; and use designated processes to identify and facilitate repairs.
May assist the manager with payroll duties, staff scheduling, or supervision of unit secretaries; duties may vary by department.
Partner with nursing to coordinate day-to-day patient flow and communicate about patient admissions, discharges, and transfers.
Manage confidential patient information and organize priorities to complete tasks on time.