Service Coordinator

Everon Jobs•East Syracuse, NY

About The Position

The Service Coordinator schedules appointments and dispatches technicians for service and inspections to maximize technician productivity. The role creates work orders, provides customers with status updates, follows up with technicians, and verifies that work orders are completed or closed by reviewing notes and resolving pending items. The coordinator also completes contract and quality-control paperwork, schedules subcontractor work, ensures technicians submit paperwork on time, maintains appointment schedules, orders and receives materials and equipment, and issues them to technicians. Other responsibilities include completing daily reports, coordinating scheduling, customer notifications and equipment procurement, conducting physical inventory, and serving as a liaison between Sales, Project Managers and technicians. Other duties may be assigned. This role works in a normal office environment with usually moderate noise. It involves sitting, twisting, using hands and arms to reach, handle, push, pull or feel, speaking and hearing; standing and walking are also frequent. The employee regularly lifts or moves up to 10 pounds and occasionally up to 25 pounds. The job requires close, distance and color vision and the ability to adjust focus. It also requires driving a motor vehicle while seated for extended periods and being able to drive at night. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The budgeted pay range, as of November 2025, is $19.99–$33.31 per hour. Pay depends on factors including tenure, experience, qualifications, certifications and geographic considerations. Eligible employees may receive health and welfare benefits, a 401(k) plan with company match, short- and long-term disability coverage, life insurance, wellbeing benefits and paid time off, among other benefits.

Requirements

High school diploma or General Education Degree (GED).
At least 3 years of experience performing administrative duties in a sales or service industry.
Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
Good decision-making skills; strong organization and attention to detail.
Excellent oral and written communication skills.
Ability to use discretion, solve problems and escalate matters when needed.
Data analysis and interpretation skills.
Speed and accuracy with attention to detail.
Dispatching and scheduling ability.
Ability to perform the physical demands of the role, including lifting and moving materials, and driving a motor vehicle for extended periods and at night.

Nice To Haves

Working knowledge of ERP systems.

Responsibilities

Schedule appointments and dispatch technicians for service and inspections to maximize technician productivity.
Create work orders, provide status updates to customers, and follow up with technicians.
Verify work orders are completed or closed by reviewing notes and following up on pending items.
Complete contract paperwork and quality-control paperwork.
Schedule subcontractor work.
Ensure technicians complete paperwork properly within designated timeframes.
Maintain appointment schedules.
Order materials and equipment.
Receive materials and equipment and issue them to technicians.
Complete daily reports.
Coordinate scheduling, customer notifications and equipment procurement.
Conduct physical inventory.
Serve as a liaison between Sales, Project Managers and technicians.
Perform other duties as assigned.