Service Coordinator

Premier Trailer Leasing • Plano, TX

5d

About The Position

The Service Coordinator handles road service calls for Premier Trailer Leasing, including collecting and documenting relevant information, determining repair or tire-service needs, matching vendors, and following through with vendors and customers. The position records service activity in GP for the branch, creates customer rebills, and documents invoices. When not handling service requests, the coordinator performs vendor-payables, vendor-network, equipment-registration, and related administrative duties, and assists National Account Operations with collections and seasonal trailer transportation.

The regular schedule is 12 noon to 10 p.m., Sunday through Wednesday. During training, the schedule is 8 a.m. to 5 p.m., Monday through Friday.

Requirements

• Associate degree in business or a related field.
• At least 1 year of related work experience.
• Self-starter with a sense of urgency, attention to detail, and strong organizational skills.
• Accurate and attentive to detail.
• Excellent written and verbal communication skills.
• Strong typing and computer-application skills.
• Ability to assist and support others with a helpful disposition.
• Proficiency in Microsoft Office, including Word, intermediate Excel, PowerPoint, and Outlook.

Responsibilities

• Handle customer road-service requests by gathering information, determining needed repairs, matching vendors, and communicating with vendors and customers.
• Enter service information into GP, create rebills for completed work, and communicate completion details to the branch.
• Manage payables for road-service vendors.
• Seek out and set up new vendors for the vendor network.
• Enter and manage payables in GP and maintain tracking spreadsheets.
• Maintain parts, invoice, expense, and tracking spreadsheets.
• Process license plates and registrations for new equipment.
• Process FHWA forms for new equipment.
• Assist National Account Operations with collections and seasonal trailer transportation.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree