Service Coordinator/Human Services

Alleghenies United Cerebral Palsy • Camp Hill, PA

2d • Hybrid

About The Position

As a Service Coordinator (SC) with Alleghenies United Cerebral Palsy (AUCP), you will work closely with individuals and their support teams to develop, update, and manage personalized service plans. You will help ensure that each person receives the support they need through paid providers or community resources. This client-centered role requires strong communication, coordination, and compliance skills.

The position is hybrid/remote and requires the ability to complete community visits in Pennsylvania. Candidates must live in Pennsylvania or be willing to travel there for home visits. The role includes travel within the assigned region to meet with participants in accordance with their Individualized Service Plans (ISPs). Remote work requires reliable high-speed internet access.

Employment is contingent on successfully completing the required background and eligibility checks: PA State Police Background Check (e-PATCH), Child Abuse Clearance, FBI Background Check, MA Fraud Check, Social Security Verification, and DMV Check.

Requirements

• Bachelor's degree in Social Work, Psychology, Education, Human Services, or a related field.
• At least two years of professional experience in case management for people with physical disabilities.
• Experience working with individuals with disabilities or special needs.
• Strong skills in assessment, planning, and participant-centered service delivery.
• Excellent organizational, communication, and documentation skills.
• Ability to work effectively as part of an interdisciplinary team.
• Must live in Pennsylvania or be willing to travel to Pennsylvania to complete home visits.
• Must maintain reliable high-speed internet access when working remotely.
• Successful completion of the required background and eligibility checks.

Nice To Haves

• Knowledge of Medicaid Waiver programs, Long-Term Services and Supports (LTSS), and Home and Community-Based Services (HCBS).
• Familiarity with community support systems, housing resources, health care, and human services.

Responsibilities

• Collaborate with clients and their support teams to develop individualized service plans based on personal goals and priorities.
• Regularly update service plans to reflect life changes and current support needs.
• Coordinate and monitor services provided by paid providers and community resources to ensure they meet the individual's needs, are authorized and used appropriately, and are implemented by knowledgeable staff following the plan.
• Maintain open communication with support teams to address concerns and updates promptly and effectively.
• Ensure work complies with program regulations and AUCP standards, including documentation, timelines, and billing requirements.
• Travel within the assigned region to meet with participants in compliance with their ISPs.

Benefits

• Flexible schedule
• No on-call
• 15 Agency Paid Days Off, including 11 holidays
• 18 PTO days
• Paid training period
• Mileage reimbursement
• Company-provided equipment
• Tuition reimbursement
• Medical insurance
• Company-paid dental insurance
• Company-paid vision insurance
• Company-paid life insurance, with the option to add coverage for the employee and family
• Up to 5% 401(k) match
• Performance-based hourly rate increases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level