Service Coordinator/Human Services
About The Position
Alleghenies United Cerebral Palsy (AUCP) is a nonprofit organization founded in 1955 to support people with physical and intellectual disabilities. AUCP serves more than 4,000 people aged 18 and older and has staff throughout Pennsylvania. Its mission is to help people with disabilities meet basic needs, improve quality of life, promote independence, and participate in decisions about their services. As a Service Coordinator, you will work with individuals and their support teams to develop, update, and manage personalized service plans. The client-centered role focuses on ensuring individuals receive needed assistance through paid providers and community resources, while maintaining strong communication, coordination, documentation, and compliance. This is a hybrid/remote position involving both in-office and remote work, community visits, and travel within an assigned Pennsylvania region. Employees must live in Pennsylvania or be willing to travel to Pennsylvania for home visits. Remote work requires reliable high-speed internet. Employment is contingent on completing the specified background, fraud, identity, and driving clearances.
Requirements
- Bachelor's degree in Social Work, Psychology, Education, Human Services, or a related field.
- Experience working with individuals with disabilities or special needs.
- Strong skills in assessment, planning, and participant-centered service delivery.
- Excellent organizational, communication, and documentation skills.
- Ability to work effectively as part of an interdisciplinary team.
- Familiarity with community support systems, housing resources, health care, and human services.
- Must live in Pennsylvania or be willing to travel to Pennsylvania to complete home visits.
- Must maintain reliable high-speed internet access when working remotely.
- Successful completion of required clearances: PA State Police Background Check (e-PATCH), Child Abuse Clearance, FBI Background Check, MA Fraud Check, Social Security Verification, and DMV Check.
Nice To Haves
- Knowledge of Medicaid Waiver programs, Long-Term Services and Supports (LTSS), and Home and Community-Based Services (HCBS).
Responsibilities
- Collaborate with clients and their teams to develop individualized service plans based on personal goals and priorities.
- Regularly update service plans to reflect life changes and current support needs.
- Coordinate and monitor services provided by paid providers and community resources.
- Ensure services meet the individual's needs, are authorized and used appropriately, and are implemented by knowledgeable staff following the plan.
- Maintain open communication with support teams to address concerns and updates promptly and effectively.
- Ensure work complies with program regulations and AUCP standards, including documentation, timelines, and billing requirements.
- Travel within the assigned region to meet with participants in compliance with their individualized service plans.
Benefits
- Flexible schedule
- No on-call
- 15 agency-paid days off, including 11 holidays
- 18 PTO days
- Paid training period
- Mileage reimbursement
- Company-provided equipment
- Tuition reimbursement
- Medical insurance
- Company-paid dental insurance
- Company-paid vision insurance
- Company-paid life insurance, with the option to add coverage for the employee and family
- Up to 5% match for 401(k)
- Opportunity for performance-based increases
