Service Coordinator/Human Services
About The Position
Alleghenies United Cerebral Palsy (AUCP) is a nonprofit organization founded in 1955 that serves adults with disabilities throughout Pennsylvania. Its mission is to help individuals with disabilities meet basic needs, improve quality of life, promote independence, and participate in decisions about their services. The Service Coordinator works with individuals and their support teams to develop, update, and manage personalized service plans. The role coordinates paid providers and community resources to ensure each person receives appropriate, authorized support that is delivered according to the plan. This client-centered position involves communication, assessment, coordination, documentation, and compliance with program requirements. The position is hybrid/remote and includes community visits in Pennsylvania. Employees must live in Pennsylvania or be willing to travel there for home visits. Remote work requires reliable high-speed internet. The work environment includes frequent exposure to outdoor elements and varying weather, with occasional driving in poor weather; noise is typically minimal to moderate. Employment is contingent on successfully completing the listed clearances.
Requirements
- Bachelor's degree in Social Work, Psychology, Education, Human Services, or a related field.
- Experience working with individuals with disabilities or special needs.
- Strong assessment, planning, and participant-centered service delivery skills.
- Excellent organizational, communication, and documentation skills.
- Ability to work effectively as part of an interdisciplinary team.
- Familiarity with community support systems, housing resources, health care, and human services.
- Must live in Pennsylvania or be willing to travel to Pennsylvania to complete home visits.
- Must maintain reliable high-speed internet access when working remotely.
- Successful completion of required clearances: PA State Police Background Check (e-PATCH), Child Abuse Clearance, FBI Background Check, MA Fraud Check, Social Security Verification, and DMV Check.
Nice To Haves
- Knowledge of Medicaid Waiver programs, Long-Term Services and Supports (LTSS), and Home and Community-Based Services (HCBS).
Responsibilities
- Collaborate with clients and their support teams to develop individualized service plans based on personal goals and priorities.
- Regularly update service plans to reflect changes in a person's life and support needs.
- Coordinate and monitor paid providers and community resources to ensure services meet the individual's needs, are authorized and used appropriately, and are implemented by knowledgeable staff according to the plan.
- Maintain communication with support teams to address concerns and updates promptly and effectively.
- Ensure work complies with program regulations and AUCP standards, including documentation, timelines, and billing requirements.
- Travel within the assigned region to meet with participants in accordance with their individualized service plans.
Benefits
- Flexible schedule.
- No on-call responsibilities.
- 15 agency-paid days off, including 11 holidays.
- 18 PTO days.
- Paid training period.
- Mileage reimbursement.
- Company-provided equipment.
- Tuition reimbursement.
- Medical insurance.
- Company-paid dental insurance.
- Company-paid vision insurance.
- Company-paid life insurance, with the option to add coverage for the employee and family.
- Up to 5% 401(k) match.
- Starting hourly rate of $21, with the opportunity for performance-based increases.
