Service Coordinator/Human Services

Alleghenies United Cerebral Palsy • Scranton, PA

2d • Hybrid

About The Position

Alleghenies United Cerebral Palsy (AUCP) is hiring a Service Coordinator to work with individuals with disabilities and their support teams. The role develops, updates, and manages individualized service plans so participants receive appropriate support through paid providers and community resources. It is client-centered and requires strong communication, coordination, and compliance skills.

This is a hybrid/remote position involving both office and remote work, along with community visits in Pennsylvania. The employee must live in Pennsylvania or be willing to travel there for home visits and must maintain reliable high-speed internet when working remotely. The role includes travel within an assigned region to meet with participants in accordance with their service plans.

Employment is contingent on successfully completing the listed background, fraud, identity, and driving clearances. AUCP also plans to discuss outside employment with new hires to identify potential conflicts of interest and clarify expectations.

Requirements

• Bachelor's degree in Social Work, Psychology, Education, Human Services, or a related field.
• Experience working with individuals with disabilities or special needs.
• Strong skills in assessment, planning, and participant-centered service delivery.
• Excellent organizational, communication, and documentation skills.
• Ability to work effectively as part of an interdisciplinary team.
• Familiarity with community support systems, housing resources, health care, and human services.
• Must live in Pennsylvania or be willing to travel to Pennsylvania to complete home visits.
• Must maintain reliable high-speed internet access when working remotely.
• Successful completion of required clearances: PA State Police Background Check (e-PATCH), Child Abuse Clearance, FBI Background Check, MA Fraud Check, Social Security Verification, and DMV Check.

Nice To Haves

• Knowledge of Medicaid Waiver programs, Long-Term Services and Supports (LTSS), and Home and Community-Based Services (HCBS) is strongly preferred.

Responsibilities

• Collaborate with clients and their teams to develop individualized service plans based on personal goals and priorities.
• Regularly update service plans to reflect life changes and current support needs.
• Coordinate and monitor paid providers and community resources to ensure services meet the individual's needs, are authorized and used appropriately, and are implemented by knowledgeable staff following the plan.
• Maintain open communication with support teams to address concerns and updates promptly and effectively.
• Ensure work complies with program regulations and AUCP standards, including documentation, timelines, and billing requirements.
• Travel within the assigned region to meet with participants in compliance with their individualized service plans.

Benefits

• Flexible schedule
• No on-call responsibilities
• 15 agency-paid days off, including 11 holidays
• 18 PTO days
• Paid training period
• Mileage reimbursement
• Company-provided equipment
• Tuition reimbursement
• Medical insurance
• Company-paid dental insurance
• Company-paid vision insurance
• Company-paid life insurance, with the option to add additional coverage for the employee and family
• Up to 5% match for 401(k)
• Performance-based increases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level