Human Services Coordinator II

Commonwealth of Massachusetts•Walpole, MA

9d•Onsite

About The Position

The Department of Developmental Services is hiring a Human Services Coordinator II (HSC II) for the Newton/South Norfolk Area Office. The HSC II works with assigned staff and the Area Office Management Team to build respectful, collaborative partnerships with individuals, families, guardians, provider agencies, and other stakeholders. The role provides direct supervision, support, consultation, and orientation to assigned Human Service Coordinator Is and other staff, and contributes to Area Office management planning and community-services resource allocation. The position oversees Self-Direction Service Coordinators who work with individuals directing their own services. It also involves coordinating assigned staff work, monitoring Individual Service Plans, ensuring policy compliance and proper case documentation, escalating cases involving health, safety, risk, or changing needs, and supporting staff performance and development. Other related duties may be assigned, including coverage when an HSC I is absent. The schedule is Monday through Friday, 8:45 a.m. to 5:00 p.m., with Saturday and Sunday off. Flexibility is required to meet Area Office needs. Travel may be required based on assignment. Candidates using a motor vehicle for work travel must hold a current, valid driver's license at the class level required for the assignment. Applicants must have at least four years of full-time (or equivalent part-time) case management or clinical/therapeutic experience, or an equivalent combination of experience and qualifying substitutions. A bachelor's degree or higher in a related field may substitute for two years of the required experience. For certain Department of Mental Health assignments, a bachelor's degree or higher in a specified related field is required. Recommended candidates must successfully complete required pre-employment screening, including abuse registry, criminal background, and fingerprint-based background checks.

Requirements

At least four years of full-time, or equivalent part-time, case management or clinical/therapeutic experience, or an equivalent combination of required experience and permitted substitutions.
A bachelor's degree or higher in a related field may substitute for two years of the required experience.
For certain Department of Mental Health assignments, a bachelor's degree or higher in a specified related field is required.
Ability to supervise, including assigning and reviewing work, identifying and arranging training, motivating staff, and determining or recommending disciplinary action.
Ability to exercise sound judgment, make reasoned decisions, act quickly, and remain calm in stressful situations.
Effective verbal and written communication skills.
Ability to establish and maintain harmonious working relationships.
Ability to prioritize and respond to multiple demands from individuals with disabilities and staff.
Ability to seek guidance and support and take direction from supervisors and clinical consultants when needed.
Knowledge of supervision principles, practices, and techniques.
Knowledge of and skill in using personal computers, software, and individual-record databases; training may be provided or arranged by the department.
Knowledge of documentation required for Individualized Service Plans.
Knowledge of DDS and generic programs, services, and resources available to individuals with disabilities.
Ability to advocate for human rights.
A current, valid motor vehicle driver's license at the class level specific to the assignment is required for incumbents who elect to use a motor vehicle for travel.

Responsibilities

Build respectful and collaborative partnerships with individuals, families, guardians, provider agencies, and other stakeholders.
Provide direct supervision, support, consultation, and orientation to assigned Human Service Coordinator Is and other staff.
Contribute to Area Office management planning and community-services resource allocation.
Oversee a team of Self-Direction Service Coordinators working with individuals who direct their own services.
Plan, prioritize, and coordinate assigned staff work, incorporating administrative, supportive, and educational components.
Monitor Individual Service Plans.
Maintain compliance with relevant policies and procedures.
Ensure case documentation is maintained and meets standards.
Identify cases involving health, safety, risk, or changing needs; bring them to the attention of the Area Director or designee and engage in problem solving.
Monitor staff performance and provide consistent performance planning, feedback, and evaluations.
Perform other related duties as required, including providing coverage when an HSC I is absent.
Travel as required by assignment.