Human Services Coordinator I

Commonwealth of Massachusetts•Holyoke, MA

About The Position

The Department of Developmental Services is seeking a Human Services Coordinator I (HSC I) to serve as a primary contact for individuals and families receiving Department services and represent the Holyoke Chicopee Area Office. The role builds respectful, collaborative partnerships with individuals, families, guardians, provider agencies, and other stakeholders. Travel may be required in the greater Holyoke, Massachusetts area, depending on assignment. The HSC I coordinates and facilitates Individual Service Plan (ISP) development for individuals on an assigned caseload and monitors implementation of services delivered by DDS-funded residential, day, and support program providers. The coordinator arranges and coordinates DDS-funded and generic support services to meet individuals’ needs and maintains communication and outreach with community services and other state agencies. The position also monitors individuals’ safety and well-being; advocates for human, civil, and legal rights; facilitates team meetings; follows up on team recommendations; and maintains individual records and relevant computer databases. The HSC I maintains regular contact with individuals, service providers, and families, and arranges or provides crisis intervention as needed, assesses needs, recommends follow-up planning, and provides information to a supervisor and Area Office Management Team. Other related duties may include work with individuals engaged in Participant Directed Services. The schedule is full-time, 9:00 a.m. to 5:00 p.m., with Sunday and Saturday as days off. Flexibility with the work schedule is required. The Commonwealth offers a comprehensive employee benefits package. Salary placement depends on directly related experience, education, and the applicable compensation structure.

Requirements

At least three years of full-time or equivalent part-time professional experience in human services work or social work, or an equivalent combination of experience and substitutions.
A bachelor's degree or higher in a related field may substitute for two years of the required experience.
Depending on assignment, travel may be required.
Incumbents who elect to use a motor vehicle for travel must have a current, valid motor vehicle driver's license at the class level specific to the assignment.
For assignments as Qualified Intellectual Disabled Professionals within DDS, a bachelor's degree or higher in a specified or related field is required.

Nice To Haves

Familiarity with Microsoft programs, HCSIS, and Meditech.
Experience working with children and families with Intellectual Disabilities.
Skills using communication styles and/or augmentative communication systems.

Responsibilities

Serve as the primary contact for individuals and families served by DDS and represent the Holyoke Chicopee Area Office.
Build collaborative partnerships with individuals, families, guardians, provider agencies, and other stakeholders.
Coordinate and facilitate the development of Individual Service Plans for individuals on an assigned caseload.
Monitor implementation of DDS-funded residential, day, and support program services.
Arrange, organize, and coordinate DDS-funded and generic support services in response to individuals’ needs.
Maintain communication and outreach with community services and other state agencies.
Monitor the safety and well-being of assigned individuals.
Advocate for individuals’ human, civil, and legal rights.
Facilitate team meetings and monitor follow-through on team recommendations.
Maintain individual records and relevant computer databases.
Maintain regular and consistent contact with individuals, service providers, and families.
Arrange or provide crisis intervention, assess needs, and make recommendations for follow-up planning.
Provide information to a supervisor and other members of the Area Office Management Team as needed.
Perform other related duties, which may include work with individuals engaged in Participant Directed Services.