Adult Case Manager - Human Services Coordinator I

Commonwealth of Massachusetts•Quincy, MA

About The Position

The Department of Mental Health is hiring an Adult Case Manager to serve DMH-eligible adults from ten cities and towns in Southeastern Massachusetts. The role provides assessment, outreach, support, service coordination, and person-centered advocacy, guided by recovery, person-centered engagement, and cultural competence. The case manager uses strength-based goal setting and fosters independent decision-making while developing, implementing, and monitoring individual service plans and helping clients secure services. Duties are performed with respect for the dignity of the people served. This is a 40-hour-per-week position, Monday through Friday, 8:30 a.m. to 5:00 p.m., with weekends off. The position is based in the DMH Quincy Site catchment areas and involves frequent travel throughout the DMH Southeast Area, as well as occasional statewide travel to acute inpatient hospitals or other treatment settings. A current, valid Massachusetts Class D driver's license, or equivalent from another state, is required. The Quincy DMH site works to ensure access to mental health services and supports so people can live, work, and participate in their communities. Adult case management aims to support people receiving treatment so they can recover and thrive in their communities, while promoting growth and independence for clients, families, and employees. Candidates must have at least three years of full-time or equivalent part-time professional experience in human services or social work, or an equivalent combination of experience and qualifying substitutions. A bachelor's degree or higher in a related field may substitute for two years of the required experience. A criminal background check will be completed for the recommended candidate. Education, licenses, and certifications will be verified. Candidates must acknowledge and attest to their COVID-19 and influenza vaccination status, or applicable required mitigation measures, under the regulation covering certain agency staff.

Requirements

At least three years of full-time or equivalent part-time professional experience in human services work or social work, or an equivalent combination of experience and substitutions.
A bachelor's degree or higher in a related field may substitute for two years of the required experience.
Demonstrated skills in the principles, practices, and techniques of counseling, interviewing, engagement, motivation, and reinforcement.
Experience with diagnoses and symptoms of mental and emotional disorders and with programs and services available to this population.
Expertise in general report-writing methods.
Knowledge of crisis intervention, risk mitigation, and group-process principles and practices for counseling people with mental illness.
Ability to prioritize and multitask.
Current and valid Massachusetts Class D motor vehicle operator's license, or equivalent from another state.
Ability to travel frequently throughout the DMH Southeast Area and occasionally statewide to hospitals or other treatment settings.
Acknowledge and attest to COVID-19 and influenza vaccination status, or applicable required mitigation measures.

Nice To Haves

Knowledge of psychosocial problems affecting people with mental or emotional disorders, substance use disorders, and co-occurring disorders.
Bilingual or multilingual fluency; Mandarin and/or Vietnamese fluency is preferred.

Responsibilities

Review eligibility determination records and gather clinically relevant information from medical and psychiatric records, mental health assessments, school records, and interviews with clients and service providers.
Develop comprehensive assessments and individual service plans, regularly review treatment progress, and modify plans as needed.
Schedule multidisciplinary team meetings to formulate treatment and service recommendations, and maintain effective collaboration and communication with service providers and colleagues.
Conduct in-person visits and maintain regular communication with clients, service providers, legal guardians, and family members.
Make referrals for services when necessary.
Ensure updated collateral information is included in client charts and document all significant contacts, including visits, calls with family or guardians, third-party reports of incidents, and crisis events.
Maintain current electronic and paper medical records reflecting clients' bio-psycho-social information.
Participate in meetings and case conferences.