Human Services Case Manager

The Salvation Army•Trenton, NJ

About The Position

The Human Services Case Manager provides case management for The Salvation Army’s Trenton Citadel social service programs under the direction of the Corps Officer, with professional supervision from Divisional Headquarters Human Services Staff. The role identifies client needs and conducts outreach in the wider community. It supports clients through assessments, strengths-based action plans, referrals, and coordination with community partners, including services for eligible families participating in the Pathway of Hope Initiative. The position also maintains confidential client records and program reports, handles food orders and Food Bank paperwork, helps maintain the social services reception area, and supports the Corps Officers with volunteers and community service workers. The case manager participates in staff meetings, trainings, and individual supervision, and upholds The Salvation Army’s mission and ministry standards.

Requirements

Associate’s degree in Social Work, Psychology, Counseling, or a related Human Services field from an accredited institution.
At least 1 to 2 years of experience in case management or counseling.
Bilingual in English and Spanish.
Strong written and verbal communication skills and ability to establish rapport.
Organizational skills, professional demeanor, and timely follow-up skills.
Knowledge of Microsoft Office programs, including Word, Excel, and Access.
Knowledge of Mercer County and community resources.
Strong interpersonal skills and ability to work as part of a team.
Ability to maintain confidentiality in interactions with clients and fellow employees.
Awareness and sensitivity to the cultural and socioeconomic characteristics of the populations served.
Ability to report concerns clearly and in a timely manner and address them within an appropriate timeframe to support cleanliness and safety.
Ability to understand and appreciate The Salvation Army’s mission.

Nice To Haves

Bachelor’s degree in Social Work.

Responsibilities

Conduct client intakes, interviews, and needs assessments, and provide follow-up case management for households seeking supportive programs beyond emergency assistance.
Identify and work with case management clients; assess needs, develop strengths-based action plans, and identify internal and external programs that support clients’ paths to self-sufficiency.
Coordinate services with partner agencies to provide a holistic approach for clients.
Support the Pathway of Hope Initiative by enrolling eligible families with children under 18 who are experiencing generational or chronic poverty and providing case management according to initiative policies and procedures.
Submit accurate and timely records and reports in applicable databases for community programs and funding sources, as requested by Corps Officers.
Maintain accurate, confidential, and up-to-date case records in accordance with Salvation Army policies and procedures.
Place food orders, submit reports, organize and operate inventory, and handle paperwork from the local Food Bank.
Monitor and maintain the general condition and upkeep of the social services lobby and reception area.
Handle the main switchboard, make phone calls, take messages, and check voicemails to help ensure clients receive assistance in a timely manner.
Assist Corps Officers in overseeing volunteers and community service workers.
Prepare and maintain Salvation Army statistical reports for timely submission.
Attend and participate in regular staff meetings, trainings, and individual supervision meetings.
Uphold the standards and principles of The Salvation Army’s mission and ministry.
Perform other duties as assigned.