Human Services Manager

Ventura County•Ventura, CA

About The Position

The Ventura County Human Services Agency is seeking a Human Services Manager to provide, under general direction, management and supervision of assigned administrative or departmental operations and services. The role has full management responsibility for strategy, planning, implementation, and evaluation of line operations and service delivery. It typically reports to agency or department senior leadership and may supervise at least one level of direct reports. This is a management classification and is not eligible for overtime compensation. The ideal candidate brings collaborative, integrative, and inclusive leadership, including experience implementing organizational change and evaluating program effectiveness. The role calls for strong resource, administrative, and management skills; excellent communication; the ability to build teamwork with internal and external partners; and a commitment to diversity, equity, and inclusion. Familiarity with strength-based, culturally responsive, trauma-informed, and healing-centered service practices is valued, particularly in supporting vulnerable populations. Work is primarily performed in an office environment, with visits to organizations, agencies, departments, private businesses, client homes, and work locations. The manager may meet directly with the public, program partners, and community groups. Some positions may require flexible schedules, including evenings, to provide staffing coverage at designated service locations. The incumbent must be willing and able to work evenings, overnight, weekends, and holidays, and to travel as needed within or outside Ventura County, throughout California, and out of state.

Requirements

Extensive professional-level administrative, management, supervisory, or lead operational experience that provides the required knowledge, skills, and abilities.
A qualifying example is a bachelor's degree in a related discipline and at least four years of management, supervision, or professional-level administrative experience within a multidisciplinary public administrative or human-service delivery system.
Related experience may substitute for the education requirement on a year-for-year basis.
Knowledge of California laws, rules, and regulations governing delivery of social services applicable to the assigned department.
Strong written and verbal communication skills, demonstrated in the application and supplemental questionnaire and evaluated during probation.
Willingness and ability to work evenings, overnight, weekends, and holidays.
Willingness and ability to travel in or out of the county, throughout California, and out of state as needed.

Nice To Haves

Four or more years supervising or managing social services programs in or in collaboration with a public agency.
A work history of resource management that achieves optimum outcomes or business results.
Highly developed change-management, time-management, team-leadership, and work-group and meeting-facilitation skills.
Excellent communication and interpersonal skills.
A master's degree in a related discipline.
Extensive knowledge of strengths-based, trauma-informed, and healing-centered practices.

Responsibilities

Plan, organize, coordinate, and supervise subordinate administrative, technical, or operations staff within a service area or division to meet agency goals and objectives.
Support direct-report staff through coaching, collaboration, and soliciting input to improve work processes.
Prepare required reports and activity or work-measurement reports; compile and analyze financial and statistical information to improve operations or service delivery.
Analyze needs, gaps, and resource-utilization data and develop data-based recommendations for optimizing resources.
Design effective work processes and monitor performance outcomes while supporting employee engagement, community voice, collaborative and healing-centered services, continuous learning, diversity, equity, inclusion, and resource optimization.
Promote unit, program, and agency services and establish and maintain an effective customer-service program.
Collaborate with department and agency managers on policy matters and work challenges; ensure compliance with mandated policies and procedures and encourage adoption of best practices.
Represent the County and agency or department in contacts with other government agencies, private organizations, and the public.
Identify opportunities to maximize or enhance revenue, including through partner collaboration and pilot programs.
Represent the department and agency in developing, negotiating, and monitoring contracts and contractor performance.
As needed, serve as a liaison to technical, operations, or administrative staff to analyze legislation, work methods, and reporting requirements; enhance automated systems; train staff; and assist with informational sessions.
Perform other related duties as required.

Benefits

General salary increases of 3.5% effective December 20, 2026, and 3.5% effective December 19, 2027.
Eligible new employees may receive an initial 5% merit increase after at least 1,040 hours, subject to satisfactory work standards; subsequent merit increases may follow each additional 2,080 hours.
Educational incentive of 2.5% for an associate's degree, 3.5% for a bachelor's degree, or 5% for a graduate degree.
Bilingual incentive, based on agency need and exam proficiency: $0.69, $1.00, or $1.32 per hour.
Flexible workweek options, including compressed schedules such as a 9/80 workweek and hybrid telework for most positions, subject to organizational needs and satisfactory performance.
Annual leave accrual of 208 hours per year for new regular full-time employees in this classification, increasing to 288 hours after five years of service.
Option to redeem up to 100 hours of vacation accrued in the same year after using 80 hours of vacation in the preceding 12 months.
Eligibility to participate in the County's 401(k) Shared Savings Plan and/or Section 457 Plan; this position is eligible for up to a 3.00% match on 401(k) contributions.
Flexible credit allowance of up to $26,626.86 annually for full-time employees to offset medical, dental, and/or vision insurance for themselves and dependents.
Flexible Spending Accounts for eligible dependent-care and health-care expenses.
County retirement plan and Social Security contributions by both the County and employees; reciprocity with other public retirement systems may be established if eligible.
13 paid holidays per year, including a scheduled floating holiday.
Tuition reimbursement.
Disability plans.
Employee Assistance Program.
Life insurance.
Wellness Program.