Human Services Case Manager
About The Position
The Human Services Case Manager provides case management for the Trenton Citadel social service programs under the direction of the Corps Officer, with professional supervision from Divisional Headquarters Human Services Staff. The role identifies clients’ needs and provides outreach within the community. It includes client intake, assessment, follow-up, coordination with partner agencies, and support for eligible families participating in the Pathway of Hope Initiative. The position also maintains program records and reports, coordinates food orders and inventory, helps oversee volunteers and community service workers, and supports the operation of the social services reception area and switchboard.
Requirements
- Associate’s degree in Social Work, Psychology, Counseling, or a related Human Services field from an accredited institution.
- At least 1 to 2 years of experience in case management or counseling.
- Bilingual English/Spanish proficiency.
- Strong written and verbal communication skills and ability to establish rapport.
- Organizational skills, professional demeanor, and timely follow-up skills.
- Knowledge of Microsoft Office programs, including Word, Excel, and Access.
- Knowledge of Mercer County and community resources.
- Strong interpersonal skills and ability to work as part of a team.
- Ability to maintain confidentiality in interactions with clients and fellow employees.
- Awareness and sensitivity to the cultural and socioeconomic characteristics of the populations served.
- Understanding and appreciation of The Salvation Army’s mission.
Nice To Haves
- Bachelor’s degree in Social Work.
Responsibilities
- Perform client intakes, interviews, and needs assessments, and provide follow-up case management for households seeking supportive programs beyond emergency assistance.
- Provide comprehensive case management, including assessing client needs, developing strengths-based action plans, and identifying internal and external programs that support self-sufficiency.
- Coordinate services with partner agencies to provide holistic support to clients.
- Support the Pathway of Hope Initiative by enrolling eligible families with children under 18 who are living in generational or chronic poverty and providing case management in accordance with program policies and procedures.
- Ensure accurate and timely submission of records and reports in applicable databases for community programs and funding sources, as requested by Corps Officers.
- Maintain accurate, confidential, and updated case records in accordance with The Salvation Army’s record-keeping policies and procedures.
- Place food orders, submit reports on time, organize and operate inventory, and handle paperwork from the local Food Bank.
- Monitor and maintain the general condition and upkeep of the Social Service lobby and reception area.
- Handle the main switchboard, make phone calls, take messages, and listen to voicemail to help ensure clients receive assistance promptly.
- Assist Corps Officers in overseeing volunteers and community service workers.
- Prepare and maintain Salvation Army statistical reports for timely submission.
- Attend and participate in regular staff meetings, trainings, and individual supervision meetings as required.
- Uphold the standards and principles of The Salvation Army’s mission and ministry.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
