Human Services Operations Supervisor - Denver Human Services
About The Position
Denver Human Services is seeking an Operations Supervisor to perform front-line supervisory duties and oversee the Lobby service team for the Family and Adult Assistance Division. The supervisor also provides coverage to Neighborhood Resource Site Groups and leads staff in ensuring effective customer-service operations across locations. The role supports a positive experience for people applying for or receiving public assistance. This position is fully in person, five days a week, at the Saint Francis Center in Denver, with occasional travel to other neighborhood resource sites around the Denver metro area. The position is unlimited and includes general staff supervision, operational oversight, and related duties as assigned.
Requirements
- High school graduation or a GED, HiSET, or TASC Certificate.
- Five years of experience performing technical, paraprofessional, and/or administrative work; office support work does not count toward this requirement.
- A valid driver's license at the time of application, which must be kept current as a condition of employment.
- Additional appropriate education may be substituted for the minimum experience requirement.
Nice To Haves
- Previous leadership or supervisory experience.
- Professional-level experience processing client referrals within the community.
- Professional-level experience working with community-based partners and organizations.
- Professional-level experience using PC applications, including Adobe and Microsoft Office (Word, Excel, Outlook, and PowerPoint).
- Exceptional communication skills.
- Professional-level experience with process improvement and/or program management.
- Experience training or teaching staff about new processes, programs, or rules and policies.
- Strong conflict-resolution and troubleshooting skills.
- Database systems experience; knowledge of the Colorado Benefits Management System is a plus.
Responsibilities
- Review, develop, or modify work plans, methods, and procedures; determine work priorities; and develop schedules to provide adequate staff coverage.
- Provide work instruction, assist employees with difficult or unusual assignments, and encourage innovation.
- Assign and distribute work; review work for accuracy and completeness; and return assignments with recommendations for proper completion.
- Explain procedures, policies, and workflow to staff and customers, including public assistance eligibility rules and processing timeliness guidelines.
- Prepare analytical reports and gather and track data to support staff annual reviews.
- Perform staff timekeeping in Workday, disciplinary actions, hiring actions, and general supervisory duties.
- Travel to Neighborhood Resource Sites to conduct site checks.
- Perform other related duties as assigned or requested by management.
Benefits
- Guaranteed lifelong monthly pension after vesting following five years of service.
- 457B Retirement Plan.
- 140 hours of PTO earned within the first year.
- 12 paid holidays, one personal holiday, one Wellness Day, and one volunteer day per year.
- Competitive medical, dental, and vision plans effective within one month of the start date.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
