Human Services Operations Supervisor - Denver Human Services

City and County of Denver • Denver, CO

6h • Onsite

About The Position

Denver Human Services (DHS) is seeking an enthusiastic, positive-minded Operations Supervisor to provide front-line supervision and oversee the Lobby service team’s operations within the Family and Adult Assistance Division. The supervisor also provides coverage to Neighborhood Resource Site Groups and helps ensure customer service runs effectively across locations, offering people applying for or receiving public assistance a positive experience. This is an in-person role based at the Saint Francis Center in Denver, with occasional travel to other neighborhood resource sites around the Denver metro area. The position works face-to-face with the public in the office five days a week.

The supervisor reviews, develops, or modifies work plans, methods, procedures, priorities, and schedules to ensure adequate staffing. They instruct and support employees, assign and distribute work, and review assignments for accuracy and completeness. The role explains procedures, policies, and workflow to staff and customers, including public assistance eligibility rules and processing timeliness guidelines. It also involves preparing analytical reports, gathering and tracking data for annual staff reviews, managing timekeeping in Workday, and handling discipline, hiring actions, and other general supervisory duties. Other related duties may be assigned by management.

Requirements

• Graduation from high school or possession of a GED, HiSET, or TASC Certificate.
• Five years of experience performing technical, paraprofessional, and/or administrative work; office support work does not count toward this requirement.
• Additional appropriate education may be substituted for the minimum experience requirement.
• A valid driver's license at the time of application; licenses and certifications must be kept current as a condition of employment.
• Ability to work in person and face-to-face with the public in the office five days a week, with travel to other sites.
• Strong communication skills and the ability to explain policies, procedures, and workflow to staff and customers.

Nice To Haves

• Previous leadership or supervisory experience.
• Professional-level experience processing client referrals within the community.
• Professional-level experience working with community-based partners and organizations.
• Professional-level experience using PC applications, including Adobe and Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Professional-level experience with process improvement and/or program management.
• Experience training or teaching staff about new processes, programs, or rules and policies.
• Strong conflict-resolution and troubleshooting skills.
• Database systems experience; knowledge of the Colorado Benefits Management System is a plus.

Responsibilities

• Review, develop, or modify work plans, methods, and procedures; determine work priorities and develop schedules to provide adequate staff coverage.
• Provide work instruction and assist employees with difficult or unusual assignments, while encouraging innovation.
• Assign and distribute work; review work for accuracy and completeness and return assignments with recommendations for proper completion.
• Explain procedures, policies, and workflow to staff and customers, including public assistance eligibility rules and processing timeliness guidelines.
• Prepare analytical reports and gather and track data for staff annual reviews.
• Manage staff timekeeping using Workday, discipline, hiring actions, and general supervisory duties.
• Provide coverage to Neighborhood Resource Site Groups and travel to sites for checks.
• Perform other related duties as assigned or requested by management.

Benefits

• Guaranteed lifelong monthly pension after vesting following five years of service.
• 457B Retirement Plan.
• 140 hours of PTO earned within the first year.
• 12 paid holidays, one personal holiday, one Wellness Day, and one volunteer day per year.
• Competitive medical, dental, and vision plans effective within one month of start date.
• Competitive pay commensurate with education and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED