Human Services Supervisor 2

State of Oregon • Bend, OR

2d • Onsite

About The Position

The Oregon Department of Human Services’ Oregon Eligibility Partnership (OEP) provides direction and resources to people determining eligibility for medical, food, cash, and childcare benefits through the ONE eligibility system. The Human Services Supervisor 2 performs administrative functions to carry out department objectives and goals and implement the department’s vision, using local community resources, staff, and programs. The position participates in agency program management, program rule and policy development, program evaluation, and budget preparation. It monitors local office effectiveness and operational performance, facilitates communication among department staff and community partners, and anticipates and communicates agency needs and direction to support effective change. The supervisor models and promotes the department’s Equity North Star and core values, ensuring staff understand and incorporate those values into their daily work.

The position is based in person at the Bend OEP ODHS Storefront Office. The office is open weekdays, 8 a.m. to 5 p.m.; non-conventional hours, including evenings and weekends, are also expected. The role includes occasional travel to meetings and trainings, contact with the public—including people experiencing emotional or financial stress—and work in a high-volume, high-stress environment with short time frames. Potential exposure includes illness, disease, and unsanitary conditions.

Requirements

• Four years of lead work, supervision, or progressively related experience; OR one year of related experience and a bachelor’s degree in a related field.
• Experience managing relationships effectively, including communication, conflict resolution, teamwork, and leadership.
• Experience using critical thinking to make quick decisions under pressure and in time-sensitive situations.
• Proactive, visionary experience driving change management in a fast-paced environment.
• Experience promoting equitable treatment, belonging, and an anti-racist workplace aligned with ODHS’ mission.
• Experience using trauma-informed de-escalation tactics in tense or time-sensitive situations to guide peaceful resolutions.
• Experience managing large amounts of information and policies, multiple initiatives, and deadlines to achieve outcomes.
• Experience reviewing data and interpreting it for staff.
• Valid driver’s license or another acceptable method of transportation for routine travel, and an acceptable driving record.
• If selected as a finalist, must complete a criminal history and background check; adverse findings may lead to disqualification.
• Must be authorized to work in the United States; the agency does not offer visa sponsorship and uses E-Verify.

Responsibilities

• Perform administrative functions to carry out department objectives and goals and implement the department’s vision.
• Leverage local community resources, department staff, and programs.
• Participate in agency program management, development of program rules and policies, program evaluation, and budget preparation.
• Monitor and analyze local office effectiveness in implementing and applying policy.
• Analyze, evaluate, and monitor operational effectiveness using reports, routine monitoring, reviews, and quality-control data.
• Facilitate communication about program issues among department staff, community partners, district office, and central office.
• Anticipate agency needs and direction and communicate that vision to staff and the community to support effective change.
• Facilitate changes in services, programs, community partnerships, and use of department resources.
• Model the Equity North Star goals and ODHS Core Values and ensure staff understand and apply them in everyday actions and behaviors.
• Hold self and staff accountable for promoting the department’s goals and values.
• Serve diverse customers compassionately and professionally through a trauma-informed lens.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases until the top of the listed salary range is reached.
• Amazing benefits package (details not specified).
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Veterans’ and Oregon National Guard preference for eligible candidates who meet the position qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager