Business Operations Manager (Human Services Supervisor 2)
About The Position
The Oregon Department of Human Services is hiring a Business Operations Manager (Human Services Supervisor 2) for its Self-Sufficiency Program. The program delivers self-sufficiency services statewide, with approximately 1,900 field staff and managers responsible for determining initial and ongoing eligibility for a biennial program budget exceeding $3 billion. Although the role primarily focuses on Self-Sufficiency Programs, it may also have responsibilities involving Child Welfare, Oregon Eligibility Partnership, Aging and People with Disabilities, or Vocational Rehabilitation. The Branch Operations Manager provides leadership and administrative support to carry out department objectives and implement its vision using community resources, staff, and programs. Working with the community, the manager develops services suited to the needs of local families and individuals. The manager oversees daily branch office functions and staff, directs cross-functional teams and local programs, and supports community collaboration. The role involves assigning work, recommending policy and procedure revisions, setting schedules, and monitoring performance against goals and targets. In partnership with public and private management partners, the manager helps design, implement, evaluate, and modify programs and services established by federal, state, and local governments. The position promotes ODHS goals and culturally appropriate services that treat people respectfully and compassionately, recognize and affirm their worth, and protect their dignity across differences including culture, language, national origin, class, race, age, ethnicity, disability, developmental stage, religion, gender, and sexual orientation. The role works in an integrated office environment and may involve travel within District 9 and elsewhere in Oregon. The usual schedule is in-office, 8 a.m. to 5 p.m., with adjusted start and end times when operational needs require. Some evening and weekend work is expected, and the employee must be accessible for emergency contact 24/7. The work can be high-stress, with high volumes, short timeframes, and regular contact with customers who may be angry, upset, hostile, or affected by drugs. A valid driver's license or other acceptable transportation method is required for routine travel; occasional overnight stays may be necessary. The position is management services and is not represented by a union. The recruitment may also be used to fill future vacancies in the same classification. The listed salary range is $5,907–$9,143; the posting does not specify the pay period.
Requirements
- Four years of lead work, supervision, or progressively related experience; or one year of related experience and a bachelor's degree in a related field.
- Experience managing relationships effectively, including communication, conflict resolution, teamwork, and leadership.
- Experience using critical thinking to make quick decisions under pressure and in time-sensitive situations.
- Proactive, visionary experience driving change management in a fast-paced environment.
- Experience promoting equitable treatment, belonging, and commitment to the ODHS mission of fostering an anti-racist workplace.
- Experience using trauma-informed de-escalation tactics in tense or time-sensitive situations to guide peaceful resolutions.
- Experience managing large amounts of information and multiple initiatives while consistently meeting deadlines.
- A valid driver's license or other acceptable method of transportation for routine travel, and an acceptable driving record.
- A cover letter addressing how the applicant meets the minimum qualifications and essential attributes.
Responsibilities
- Provide leadership and perform administrative functions to carry out department objectives and goals and implement the department's vision using community resources, staff, and programs.
- Partner with the community to develop services that meet the needs of local families and individuals.
- Manage daily branch office functions and supervise Business Operation Specialists, Engagement Specialists, Benefit and Eligibility Specialists, and Community Partnership Coordinators.
- Manage and direct branch cross-functional teams, local programs, and community collaboration efforts.
- Assign work procedures consistent with department policies, recommend policy and procedure revisions, establish work schedules, and monitor staff work against agreed goals, objectives, and targets.
- Collaborate with public and private management partners to design, implement, evaluate, and modify programs and services legislated by federal, state, and local governments.
- Promote ODHS goals and provide culturally appropriate services that treat individuals and communities respectfully, compassionately, and effectively.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of living adjustments.
- Annual salary increases until the top of the listed salary range is reached.
- Benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
- Veterans' and Oregon National Guard preference for eligible candidates who meet the position qualifications.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
