Human Services Coordinator I - Bilingual English/Spanish

Commonwealth of Massachusetts•Springfield, MA

12d•Onsite

About The Position

The Department of Developmental Services is hiring a bilingual English/Spanish Human Services Coordinator I for its Springfield/Westfield Area Office in Springfield, Massachusetts. The coordinator is the primary contact for individuals and families served by the Department and represents the Area Office by building respectful, collaborative partnerships with individuals, families, guardians, provider agencies, and other stakeholders. The coordinator develops and facilitates Individual Service Plans for people on an assigned caseload and monitors services provided by Department-funded residential, day, and support-program providers. The role arranges and coordinates Department-funded and community support services to meet individuals’ needs, while maintaining communication with community services and other state agencies. This is a full-time, 37.5-hour position scheduled from 9:00 a.m. to 5:00 p.m., with Sundays and Saturdays off. Flexibility is required to meet Area Office needs. Travel may be required depending on assignment.

Requirements

Bilingual English/Spanish.
At least three years of full-time or equivalent part-time professional experience in human services work or social work, or an equivalent combination of experience and substitutions.
A bachelor's degree or higher in a related field may substitute for two years of the required experience.
Depending on assignment, travel may be required.
Employees who use a motor vehicle for work travel must hold a current, valid driver's license at the class level required for the assignment.
For assignment as a Qualified Intellectual Disabilities Professional within DDS, a bachelor's degree or higher in a listed or related field is required. Listed fields include social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, and physical education.
Recommended candidates must successfully complete pre-employment screening, including a CPPD Abuse Registry Search, CORI criminal background check, and national fingerprint-based background check.

Responsibilities

Monitor the safety and well-being of assigned individuals.
Advocate for individuals’ human, civil, and legal rights.
Facilitate team meetings and monitor follow-through on team recommendations.
Maintain individuals’ records and relevant computer databases.
Maintain regular and consistent contact with individuals, service providers, and families.
Coordinate and facilitate development of Individual Service Plans for assigned individuals.
Monitor implementation of services provided by Department-funded residential, day, and support-program providers.
Arrange and coordinate Department-funded and general community support services in response to individual needs.
Maintain communication and outreach with community services and other state agencies.
Arrange crisis intervention as needed, assess needs, and recommend follow-up planning.
Provide information to the supervisor and other members of the Area Office Management Team.
Perform other related duties, which may include work with individuals engaged in Participant Directed Services.