Bilingual (English/Spanish) EVV Coordinator

Care and Help Home Care•Philadelphia, PA

7d•$22 - $24•Onsite

About The Position

The Electronic Visit Verification (EVV) Coordinator oversees and maintains EVV data in compliance with state and federal regulations, confirms visit data elements to support timely and accurate payroll processing, and serves as the onsite EVV expert for Care Center personnel. The role provides EVV education and training to Care Center staff, field staff, and new hires, helps caregivers and other users configure mobile applications, and supports compliance with EVV requirements, including a minimum compliance rate of 85%. The coordinator also supports caregiver scheduling and coordination, payroll processing and inquiries, audit requests, system rollouts, customer service, and administrative functions. The position is based in an office environment and includes paid on-call responsibilities. On-site job training is provided.

Requirements

Strong organizational and time-management skills, including the ability to prioritize tasks and meet deadlines.
Excellent interpersonal and communication skills and the ability to build rapport with clients, families, and caregivers.
Compassionate and empathetic approach and commitment to high-quality client care.
Detail-oriented approach and strong problem-solving abilities.
Ability to work collaboratively and independently with minimal supervision.
Flexibility to adapt to changing client needs and work schedules, including occasional evening or weekend availability.
Must be able to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Experience in a healthcare or home care coordination role; preferred but not required.
Familiarity with home care software and scheduling systems; preferred but not required.

Responsibilities

Coordinate and schedule caregiver assignments based on client needs, caregiver availability, and geographic considerations.
Match caregivers to clients based on client preferences, language requirements, and specialized care needs.
Monitor and update caregiver schedules as care plans or caregiver availability change.
Communicate with caregivers to provide guidance and address scheduling or client-related issues.
Serve as the onsite EVV expert for assigned Care Centers.
Provide EVV training to Care Center staff, field staff, and new hires.
Assist users with setting up and configuring mobile applications on smartphone platforms, including iOS and Android.
Contact non-compliant individuals, identify causes of noncompliance, and help them comply with state regulations.
Support business acquisitions involving EVV and system rollouts.
Monitor EVV system alerts and timesheet approvals, resolving issues to ensure compliance.
Monitor and manage visit and other data flows between the scheduler and EVV system, ensuring appropriate configuration and rules are applied.
Review and process non-EVV payroll paperwork daily and resolve payment issues with scheduling, field employees, and management.
Participate in the payroll call group by receiving and triaging calls to the Payroll Department.
Respond to payroll inquiries, research issues, and communicate findings promptly.
Support internal and external audits by extracting and explaining EVV and non-EVV data.
Help maintain EVV compliance at 85% or higher.
Monitor quality of care through regular check-ins with clients and caregivers, addressing concerns and client satisfaction.
Serve as a primary contact for clients, families, and caregivers, responding to inquiries and concerns.
Coordinate care with healthcare professionals, social workers, and other stakeholders.
Communicate with clients and families about care needs and updates, and maintain positive relationships with clients and service coordinators.
Educate clients and families about home care services, resources, and community support options.
Maintain accurate client records, including care plans, contact information, missed visits, and related documentation; missed visits must be documented within the 24–48-hour compliance timeframe.
Ensure compliance with legal, regulatory, and organizational requirements for home care services.
Fulfill paid on-call responsibilities.
Assist with caregiver training, orientation, and performance evaluations.
Collaborate with the billing department to support accurate, timely invoicing.