Resident Service Coordinator- Residential Services
About The Position
JASA is seeking a Resident Service Coordinator to support senior tenants, including formerly unhoused individuals transitioning back into the community. The coordinator provides individual case management and group programming, helping tenants maintain housing stability, well-being, and social integration. The role manages a caseload of senior tenants and focuses on housing retention, emotional well-being, and connection to community resources. The position works under the supervision of the Supervisor of Residential Services and collaborates with interdisciplinary teams. The stated schedule is Monday–Friday, 8:00 AM–4:00 PM.
Requirements
- Bachelor’s degree in Sociology, Gerontology, Psychology, Human Services, or a related field; a BSW is preferred.
- At least one year of relevant experience.
- Proficiency in Microsoft Office, Google Drive, and electronic case record systems.
- Excellent interpersonal and multitasking skills.
- Ability to understand and appreciate the roles of race, religion, ethnicity, sexual orientation, and individual values when serving a diverse community.
Nice To Haves
- Bachelor of Social Work (BSW).
- Bilingual English/Spanish.
Responsibilities
- Conduct monthly in-home assessments of tenants’ social and emotional needs, evaluate functioning, monitor risk, and update case plans.
- Assist formerly unhoused tenants with community transitions and help all tenants maintain the subsidies and benefits needed for permanent housing.
- Develop and implement comprehensive case plans, including individual and family counseling to address tenancy and personal issues.
- Screen tenants for benefits eligibility and assist with applications for benefits and entitlements.
- Facilitate tenant participation in group meetings and recreational activities to help build informal support networks with family, friends, and neighbors.
- Refer tenants to legal aid, primary care, and mental health services.
- Educate residents about their rights, tenancy obligations, and available services.
- Consult with supervisors about high-risk tenants and tenants at risk of eviction.
- Report common problematic themes or patterns within the tenant community.
Benefits
- Medical, dental, and vision coverage.
- Employee Wellness Programs and an employee assistance program (EAP).
- 403(b) retirement plan with Roth option and an employer-funded pension.
- Four weeks of vacation, holidays, floating holidays, and sick days.
- Flexible hybrid work environment.
- Ongoing professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
