Resident Services Coordinator

Central City Concern • Portland, OR

5d • Onsite

About The Position

The Resident Services Coordinator (RSC) assists residents in designated Central City Concern Fair Market and Section 8 communities by connecting them with resources and referrals. The role focuses on building community through events and meetings, supporting tenant cohesion, and working with residents and staff to address financial and behavioral issues that could jeopardize housing. The position is based at Ankeny Square Apartments, an alcohol- and drug-free community in downtown Portland with single-room occupancy and studio units, most of which are subsidized through project-based Section 8.

The RSC supports residents in maintaining housing, coordinates with service providers and property staff, conducts basic-needs assessments before move-in, and follows up on residents’ needs. The role also mediates neighbor and tenant/landlord disputes, shares information about building policies, maintains activity logs and reports, and develops building community programs. This is a union-represented position. The schedule is Tuesday through Saturday, 9:00 a.m. to 5:30 p.m., with Sunday and Monday off. The position is located at Ankeny Square, 204 SW 8th Ave., Portland, Oregon. Compensation is listed as $24.58–$32.62 per hour; external candidates are offered up to $28.52 per hour under the union contract.

Requirements

• High school diploma or GED.
• One year of applicable experience in a supportive-housing environment and/or related experience working with people experiencing behavioral-health and/or substance-abuse issues.
• Knowledge of chemical dependency and treatment.
• Pass a pre-employment drug screen and background check.
• Ability to carry an agency-provided cell phone for work use.
• Ability to meet the physical demands of bending, stooping, kneeling, squatting, twisting, reaching, pulling, lifting heavy objects, and climbing stairs, with or without reasonable accommodation.
• Ability to comply with Central City Concern’s drug-free workplace policy and applicable workplace restrictions on controlled substances and alcohol.
• Ability to adhere to the agency’s non-discrimination policies and interact respectfully with people of diverse ethnic, religious, cultural, and lifestyle backgrounds and sexual orientations.
• Ability to consider the impacts and outcomes for underserved communities when making decisions, including the effects of oppression, structural racism, and individual bias on client outcomes.
• Ability to work as a team member, establish priorities, maintain a non-judgmental attitude, and learn new skills.
• Demonstrated ability to work without supervision.
• Knowledge of community and social-service agencies and self-help groups.
• Knowledge of how to work with individuals who may display combative or aggressive behaviors.
• Ability to manage time, meet deadlines, and understand and follow verbal and written instructions.
• Ability to work courteously with the public, residents/clients, and coworkers.
• Attention to detail and ability to maintain accurate records and paperwork.
• Ability to learn and apply training instructions.
• Knowledge of de-escalation methods or ability to be trained in them.
• Ability to communicate effectively with clients, coworkers, corrections personnel, police, merchants, the public, and supervisors, both verbally and in writing.
• Ability to provide leadership and advocacy, as appropriate, and maintain appropriate boundaries.
• Ability to establish and maintain cooperative working relationships.

Nice To Haves

• Advanced education.
• Experience working with people who experience mental illness.
• Valid driver’s license.
• If required to drive: pass a DMV background check and be designated an acceptable driver under Central City Concern’s Fleet Safety Policy; complete initial driver training within 60 days of approval and continued recertification training.

Responsibilities

• Identify resident issues and connect residents with resources that help them maintain housing.
• Mediate neighbor disputes and tenant/landlord disputes.
• Share information with residents and educate them about building rules and policies.
• Serve as a liaison between the housing program or residency and service providers, including providers directly associated with residents.
• Maintain ongoing communication with the Portfolio Manager and Client/Resident Monitors.
• Network with community agencies to help connect residents with resources.
• Participate in and help coordinate monthly tenant council meetings.
• Maintain an activity log of resident interactions and prepare required reports accurately.
• Interview applicants before move-in, complete basic-needs assessments, confirm they meet building criteria, and explain the RSC role in the community.
• Follow up regularly with residents to ensure their needs are being met.
• Refer residents, as needed or desired, to employment opportunities, supported employment, benefits and entitlements, and medical and mental-health resources.
• Work as part of a supportive-housing team and report to other job sites as directed by the supervisor.
• Respond to and investigate resident reports concerning the building, community, CCC processes and procedures, or CCC employee issues related to assigned buildings.
• Create and deliver building community programs and activities, including ready-to-rent programs, financial literacy, neighborhood safety activities, potlucks, movie nights, and community meetings.
• Follow applicable state and federal privacy and security regulations and CCC confidentiality, privacy, and security policies; promptly report breaches of protected health information or personal identification information as specified.
• Participate in the Resident Quality Improvement Council when requested.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Student loan repayment options.
• Retirement savings plan with employer matching: 4.25% in the first year, 6% in the second year, and 8% in the third year.
• Paid time off beginning at four weeks of accrual per year, with accrual increasing with longevity.
• Up to 11 recognized holidays and two personal holidays, depending on work-shift schedule.
• Employer-paid life insurance and short-term and long-term disability insurance.
• Sabbatical program offering extended time off at years 7, 14, and 21.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED