Resident Services Coordinator

Housing Authority of Shreveport•Shreveport, LA

About The Position

The Resident Services Coordinator coordinates activities and manages, counsels, and evaluates a caseload of participants in the HACS Resident Services Program. The role arranges training, conducts orientations and participant evaluations, collects data, files reports, and provides related technical assistance to HACS staff. The coordinator works with social, community, and public agencies to help families become self-sufficient, connects participants with community resources, and supports their financial knowledge and employment or earnings goals. This paid position offers an opportunity to contribute to residents’ well-being in an inclusive environment.

Requirements

Bachelor’s degree in Social Work or a related field from an accredited college or university.
Prior employment experience related to case management.
Experience working with low-income families and the populations the program intends to serve.
Experience working with self-sufficiency, earnings, and/or employment programs.
Knowledge of local community resources that can help residents increase earnings and assets.
Knowledge of pertinent HUD regulations.
Prior employment experience related to HUD rental assistance programs.
Empathy and positive regard for families enrolled in the FSS program, commitment to the program’s mission, and a nonjudgmental approach to working with participants.

Responsibilities

Coordinate HACS efforts with social, community, and other public agencies that assist the Resident Services program and support families’ self-sufficiency.
Organize agendas and participate in meetings that provide residents with information about the Resident Services program.
Conduct one-on-one interviews with participants; prepare contracts and needs assessments; and make referrals.
Serve as a liaison between program participants and community resources.
Create and maintain case files for Resident Services and Homeownership program participants.
Plan and coordinate special events and programs as assigned.
Prepare written materials addressing participant needs, including brochures, handouts, and newsletters.
Prepare program reports for individual participants and submit them to the Executive Director.
Help participants build knowledge of credit, budgeting, and finances through individual work and/or referrals.
Prepare proposals for services as needed.
Arrange training programs and conduct orientations, evaluations, and appraisals of clients.
Collect data, file reports, and provide technical assistance to HACS staff as required.