Resident Services Coordinator

Thrive Communities • Portland, OR

12d • Onsite

About The Position

The Resident Services Coordinator supports leasing, prospect engagement, resident experience, and community operations across assigned communities. The role serves as a primary contact for prospects and residents, supports leasing activity and performance goals, builds positive relationships, and helps deliver resident events and initiatives. The coordinator travels to assigned communities to conduct tours, meet with residents, and support operational needs, including property inspections and reporting service needs when onsite.

This is a full-time, 100% in-person and on-site position scheduled Monday through Friday, 9 a.m. to 6 p.m. The role requires travel to assigned communities and physical presence at properties during normal business hours. Work takes place primarily indoors and also outdoors in all weather conditions. Physical activities include walking, standing, crawling, bending, stooping, sitting, navigating stairs and uneven surfaces, and occasionally lifting, moving, pushing, or pulling up to 150 pounds.

Requirements

• Demonstrated customer service and sales experience.
• Strong communication and relationship-building skills.
• Strong attention to detail and organization.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to learn and maintain knowledge of multiple communities.
• Ability to de-escalate conflict in a manner consistent with Thrive’s Values.
• Ability to work independently and collaboratively.
• Ability and willingness to travel to assigned communities as needed.
• Ability to be physically present at supported sites and onsite properties during normal business hours.
• Ability to stand, walk, crawl, bend, stoop, or sit as needed; estimated 66%–100% of time is spent on feet.
• Ability to walk properties and units, including climbing stairs and navigating uneven surfaces or construction zones.
• Ability to lift, move, push, or pull up to 150 pounds occasionally and 25–75 pounds frequently.
• Ability to work indoors and outdoors in all weather conditions and commute to locations where needed.

Nice To Haves

• Experience in multifamily leasing, property management, sales, or customer service.
• Experience with Yardi, CRM, OnSite, or similar property management software.
• CALP designation.

Responsibilities

• Serve as a primary point of contact for prospect inquiries and questions.
• Maintain knowledge of assigned communities, including availability, amenities, pricing, and leasing options.
• Support lead-to-lease activity, including prospect follow-up, tours, applications, and other leasing-related needs.
• Contribute to leasing goals, closing ratios, and other key performance indicators.
• Serve as a primary point of contact for resident inquiries, questions, and community-related needs.
• Build positive relationships and deliver a high level of care and customer service.
• Execute resident events and initiatives and recommend ways to improve resident satisfaction and engagement.
• Adhere to established budgets for resident events and functions.
• Travel to assigned communities to conduct tours, meet with residents, and support operational needs.
• When onsite, inspect the property, report service needs, and inspect move-outs and vacancies as requested.
• Maintain positive relationships with residents, prospects, vendors, guests, and cross-functional teams.
• Perform additional duties as assigned based on business needs.

Benefits

• 34 paid days off per year, including PTO, paid holidays, a paid personal day, paid day of service, and paid birthday.
• Housing discount may be available.
• Employer-matched 401(k) retirement plan.
• Bonus potential.
• Renewal commission eligibility.
• $0 premium medical, dental, and vision insurance effective the first of the month following the start date.
• Fully covered long-term disability insurance.
• Fully covered life insurance policy, with supplemental life insurance options.
• 24/7 Everyday Assistance Program (EAP).
• Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
• Pet insurance discounts.
• Parking and transit commuter benefits.
• Annual professional development reimbursement.
• Training opportunities and career progression/growth plans.
• Company-wide parties and events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed