Resident Services Coordinator

Sunshine Gardens Senior Community•Durango, CO

13d

About The Position

The Resident Services Coordinator (RSC) serves as a point of contact for residents and employees in the healthcare and culinary departments. The role helps ensure resident services function smoothly by leading by example, modeling care expectations, providing support, and advocating for the community’s vision and values. The position has healthcare responsibilities, including following residents’ Individualized Service Plans (ISPs), monitoring vital signs and reporting deviations, communicating changes in resident status, following infection-control practices, maintaining a safe environment, supporting resident engagement, and assisting with personal care and daily needs. It also has culinary responsibilities, including scheduling culinary staff, ensuring food quality and presentation, planning menus, preparing and serving meals, maintaining supplies and inventories, and ensuring food-safety and sanitation practices. The coordinator also participates in hiring and training, trains new employees on duties and policies, attends required meetings, follows community and company policies, and reports unsafe conditions. The work takes place indoors in a climate-controlled environment, with possible exposure to outdoor weather, chemicals, moving mechanical parts, and electrical risks. The role involves continuous interaction with residents and family members under stress and is designated safety-sensitive.

Requirements

One to three years of experience and/or training in healthcare and/or culinary services, or equivalent education.
One to three years of managerial experience, preferably in healthcare.
Ability to lift up to 50 pounds occasionally.
Ability to perform regular standing, walking, sitting, reaching, and use of hands, and occasional climbing, stooping, kneeling, crouching, crawling, tasting, or smelling.

Nice To Haves

Culinary experience.
Healthcare experience.
Leadership experience.
Professional and welcoming demeanor.
Excellent communication skills.
Strong organizational skills.
Good work ethic.
Listening and problem-solving skills.
Genuine interest in the aging process and elderly care.
Strong commitment to providing quality services.
Decision-making, budgeting, and goal-setting abilities.
Openness to change and learning.
Ability to empower staff and work as part of a team.
Compassionate and patient approach.
Ability to take direction and respond effectively to supervision.

Responsibilities

Obtain residents’ vital signs and notify the supervising nurse of deviations according to the Individualized Service Plan (ISP).
Follow residents’ ISPs and daily task sheets.
Communicate changes in resident status or home situation to appropriate supervisors.
Use standard precautions and infection-control procedures.
Follow written instructions and request assistance when needed.
Maintain a safe and clean resident environment.
Treat residents and their property with care and respect.
Assist with activities and encourage resident engagement and participation.
Maintain the confidentiality of residents and coworkers.
Assist residents with personal hygiene, bed linens and making beds, toileting and incontinence care, nutritional and fluid intake, dressing, ambulation and transfers, positioning, and medication reminders.
Perform other duties within scope of practice as assigned.
Prepare schedules for Cooks and Culinary Service Aides.
Ensure food is prepared and presented to a high standard.
Plan menus to minimize leftovers.
Prepare food, serve meals, and clean dishes.
Develop and update the full-service “Anytime” menu.
Maintain food storage and rotation.
Order food and supplies as needed.
Maintain a three-day supply of dry goods for emergencies.
Maintain kitchen equipment, food, and supply inventories and complete annual inventories.
Comply with food-storage, sanitation, and hazardous-material regulations.
Monitor temperatures and cleaning schedules.
Ensure proper sanitation practices and train appropriate staff.
Conduct culinary service meetings.
Use proper body mechanics when lifting or pushing carts.
Participate in hiring and training staff.
Enforce and comply with PPE requirements.
Train new employees on job duties and Policies & Procedures.
Attend bi-weekly and mandatory in-service meetings.
Follow community and company policies and the Employee Handbook.
Report unsafe conditions immediately.
Perform other duties as assigned.