Resident Services Coordinator

Associated Asset Management (AAM) • Scottsdale, AZ

3d • Onsite

About The Position

The Resident Services Coordinator provides personalized customer service at Optima Camelview, an on-site luxury condominium community in downtown Scottsdale. The role serves as the first point of contact for residents, visitors, and their requests or concerns; coordinates services and activities that enhance residents’ lifestyle; and provides administrative support to the Community Manager, Board of Directors, and other staff. The coordinator also supports adherence to residential policies, regulations, community deadlines, and applicable federal and state association-management laws.

Requirements

• Excellent verbal and written communication skills.
• Ability to multitask while remaining focused and detail-oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organizational skills.
• Proficiency with computer programs and database systems, including Microsoft Office, internet, and email systems.
• Ability to interact and work positively and effectively with residents and staff at all levels.
• Ability to handle customer service requests professionally and promptly.
• Ability to work collaboratively and cooperatively within the department and with other departments.
• Excellent phone etiquette and ability to elicit pertinent information from callers efficiently and route calls appropriately.

Responsibilities

• Serve as the community’s primary point of contact by handling phone calls, greeting visitors, providing community information, and assisting residents.
• Build relationships with residents and provide personalized assistance while ensuring adherence to residential policies, regulations, and guidelines.
• Clarify resident concerns, provide solutions or resources, and evaluate resident feedback to improve service levels, policies, and performance methods.
• Reserve and oversee the party room; facilitate events; recommend vendors based on event goals; coordinate additional valet and security services; and verify vendors’ certificates of insurance.
• Manage communications on the community website and BuildingLink, and post resident communications as needed.
• Maintain and update resident contact information in BuildingLink.
• Communicate with homeowners regarding compliance with CC&Rs.
• Conduct new-owner orientations, including property walkthroughs and reminders about compliance and trash disposal areas.
• Provide administrative support to the Community Manager, Board of Directors, and other staff as needed.
• Comply with federal and state laws regarding association management.
• Meet community and company deadlines.
• Perform other related duties as directed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed