Resident Services Coordinator

Waterton•Dallas, TX

22h

About The Position

The Resident Services Coordinator works with residents and responds to inquiries and concerns within the community. The role focuses on delivering exceptional resident experiences while supporting resident retention, occupancy goals, and overall community performance. The ideal candidate is customer-focused, adaptable, proactive, performance-driven, and effective in a collaborative team environment. The coordinator builds positive resident relationships, responds promptly to inquiries, addresses concerns, and plans resident events. They also support leasing and occupancy through community tours, prospective-resident follow-up, lease renewals, and accurate documentation. The role includes monitoring recurring service requests, coordinating resolutions with the service team, escalating issues when appropriate, and following up with residents. The coordinator adapts to changing community needs by coordinating resident transitions and maintaining documentation in accordance with community guidelines and state requirements. They partner with centralization, service, and office team members to support community operations and compliance with company policies and Fair Housing requirements.

Requirements

Minimum of one year of multifamily property management experience.
Ability to multi-task and adapt in a fast-paced work environment.
Excellent communication, conflict resolution, and customer service abilities.
High school diploma or equivalent relevant experience.

Nice To Haves

Yardi experience.

Responsibilities

Build and maintain positive resident relationships by responding promptly to inquiries and addressing concerns.
Plan resident events that enhance satisfaction and retention.
Conduct community tours and follow up with prospective residents to support occupancy.
Administer lease renewals and manage documentation accurately and efficiently.
Monitor recurring service requests, coordinate timely resolutions with the service team, escalate issues when appropriate, and follow up to ensure resident satisfaction.
Coordinate resident transitions and ensure accurate documentation in accordance with community guidelines and state requirements.
Partner with centralization, service, and office team members to support community operations and compliance with company policies and Fair Housing requirements.