Resident Services Coordinator

Housing Catalyst • Fort Collins, CO

16h • $30 - $39 • Onsite

About The Position

Housing Catalyst is seeking a motivated, creative, and self-directed Resident Services Coordinator to support residents at Village on Plum and Village on Redwood in Fort Collins, Colorado. The role promotes housing stability, resident well-being, and economic mobility through community engagement, educational programming, individualized support, and connections to community resources.

As part of a collaborative Resident Services team, the Coordinator plans and implements programming aligned with Housing Catalyst’s strategic goals, while adapting services to the distinct needs of each community. The position combines independent management of day-to-day responsibilities with teamwork to strengthen the Resident Services program and build relationships with residents, Property Management, and community partners.

Requirements

• Bachelor’s degree in social work, psychology, public health, or a related field, and at least 1 year of experience in human services; an equivalent combination of education and experience may be considered.
• Knowledge of affordable housing programs, resident services, and community resources.
• Understanding of Housing First, trauma-informed care, and harm reduction principles.
• Ability to identify resident needs, provide brief support, recognize when additional assistance is needed, and make appropriate referrals.
• Ability to develop and coordinate resident programming, educational opportunities, and community activities.
• Strong computer skills, including MS Word, Excel, PowerPoint, and Outlook, and ability to learn other software as required.
• Some positions may require a valid driver’s license and the ability to be insured under Housing Catalyst’s automobile insurance plan at the standard rate.
• Professionalism and integrity, including sound judgment, appropriate boundaries, confidentiality, and ethical conduct.
• Accountability and initiative, including independently managing responsibilities, following through, and proactively addressing challenges.
• Clear communication, active listening, and effective collaboration with residents, colleagues, Property Management, and community partners.
• Compassion, respect, adaptability, responsiveness to resident needs, openness to feedback, and commitment to professional growth.

Responsibilities

• Develop rapport and trusting relationships with residents, maintaining an approachable presence and following through on commitments.
• Assess resident needs through community scans and organize programming to address them.
• Provide brief individualized support, identify needs, connect residents with community resources, and offer guidance related to housing stability.
• Use trauma-informed practices, harm reduction strategies, and motivational interviewing to support residents’ quality of life and well-being.
• Apply best practices when supporting residents affected by substance use, domestic violence, trauma, or homelessness.
• Comply with mandatory reporting requirements for the program.
• Follow company policies, procedures, and standards; protect confidential information and maintain professional relationships and boundaries.
• Conduct educational and training opportunities for residents, community networks, and agencies.
• Collaborate with community networks and agencies to provide services to residents.
• Promote teamwork and effective resident services.
• Collect and report information, statistics, and financial budget data as requested.
• Participate in training and educational opportunities for ongoing professional development.
• Maintain regular and prompt workplace attendance.
• Be available for reassignment in emergencies.
• Perform other related duties as assigned.

Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance.
• Generous vacation and holidays.
• Retirement benefits.
• Professional development opportunities.
• Wellness initiatives.
• Employee enrichment activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level