Resident Services Coordinator

RPM Living • Newberry, FL

8d • Hybrid

About The Position

The Resident Services Coordinator assists the Community Manager with day-to-day operations at an apartment community or communities. The role focuses on resident relations, handling resident concerns, and performing administrative and clerical duties. The coordinator is responsible for ensuring resident concerns are addressed and for supporting a positive resident experience.

This is a hybrid role requiring work in a corporate or regional office four days per week. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs. The position also requires availability after hours for resident relations and other activities.

Requirements

• High school diploma or equivalent, or one year of related experience.
• Knowledge of property operations and marketing principles and practices.
• Knowledge of methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, and sales techniques.
• Knowledge of business and management principles involved in strategic planning, resource allocation, planning and organization, and coordinating people and resources.
• Computer skills, including hardware and software such as Microsoft Office Suite, Google Suite, and industry-specific software.
• Ability to communicate effectively verbally and in writing.
• Ability to meet the physical requirements of the role, including reading documents and computer screens, hearing verbal communications, operating a computer and office equipment, and occasionally lifting or carrying items weighing up to 15 pounds.
• Availability for a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Oversee all aspects of the resident experience.
• Maintain a professional yet friendly atmosphere in the leasing office.
• Monitor property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction.
• Contact and follow up with residents regarding renewals, new residency, and work orders.
• Answer and handle issues raised by current residents while providing excellent service.
• Create a renewal program to optimize lease renewals and decrease resident turnover.
• Develop marketing and event ideas and assist with executing events successfully.
• Plan activities for residents.
• Develop and execute strategies to optimize online reputation and resident satisfaction surveys in accordance with goals set by the Community Manager.
• Be available after hours for resident relations and other activities.
• Perform other duties and projects as assigned by the manager.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED