Resident Service Coordinator- Residential Services
JASA•New York, NY
•$0 - $30•Hybrid
About The Position
The Resident Service Coordinator at JASA provides individual case management and group programming for senior tenants, with a focus on supporting formerly unhoused individuals as they transition into the community and maintain long-term housing stability. Under the supervision of the Supervisor of Residential Services, the coordinator manages a caseload and supports tenants’ housing retention, emotional well-being, and social integration.
Requirements
- Bachelor’s degree in Sociology, Gerontology, Psychology, Human Services, or a related field.
- At least one year of relevant experience.
- Proficiency in Microsoft Office, Google Drive, and electronic case record systems.
- Excellent interpersonal and multitasking skills.
- Ability to understand and appreciate the roles of race, religion, ethnicity, sexual orientation, and individual values when serving a diverse community.
Nice To Haves
- Bachelor of Social Work (BSW).
- Bilingual English/Spanish.
Responsibilities
- Conduct monthly in-home assessments of tenants’ social and emotional needs, evaluate functioning, monitor risk, and update case plans.
- Assist formerly unhoused tenants with community transitions and help all tenants maintain the subsidies and benefits needed for permanent housing.
- Develop and implement comprehensive case plans, including individual and family counseling to address tenancy and personal issues.
- Screen tenants for benefit eligibility and assist with applications for benefits and entitlements.
- Facilitate tenant participation in group meetings and recreational activities to help build informal support networks with family, friends, and neighbors.
- Refer tenants to legal aid, primary care, and mental health services.
- Educate residents about their rights, tenancy obligations, and available services.
- Consult with supervisors about high-risk tenants and tenants at risk of eviction.
- Report common problematic themes or patterns within the tenant community.
Benefits
- Medical, dental, and vision coverage.
- Employee Wellness Programs.
- Employee Assistance Program (EAP).
- 403(b) plan with Roth option.
- Employer-funded pension.
- Four weeks of vacation, holidays, floating holidays, and sick days.
- Flexible hybrid work environment.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
