Patient Service Coordinator

National Spine and Pain Centers•Babylon, NY

About The Position

The Patient Service Coordinator is responsible for administrative functions related to front desk coordination, insurance coordination, and medical records. The role emphasizes service excellence and helps ensure quality patient care meets the needs of patients, providers, and the organization. The position works in a fast-paced clinical office environment and involves regular interaction with patients, providers, and staff. It uses standard office equipment and may involve exposure to blood-borne pathogens or other diseases and infections; infection-control policies and procedures are practiced and enforced.

Requirements

High school diploma or GED equivalent.
At least one year of related administrative experience and/or training.
Ability to maintain complete confidentiality of information.
Excellent verbal and written communication skills.
Ability to demonstrate outstanding customer service while maintaining a high level of patient care.
Strong organizational and multitasking skills with attention to detail.
Ability to apply common-sense understanding to instructions provided in written, oral, or diagram form.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to learn and use electronic patient medical-record and practice-management scheduling software.
Ability to operate a motor vehicle with a valid driver's license, as needed.

Nice To Haves

Related administrative experience and/or training in a healthcare environment is preferred.

Responsibilities

Greet patients and collect registration, visitation, demographic, and insurance information and forms; complete check-in procedures and scan insurance cards and photo IDs.
Help manage patient flow, communicate about appointments, and maintain a clean waiting area.
Maintain patient schedules, including follow-up scheduling, appointment confirmation, and cancellations according to established guidelines.
Answer and properly return, transfer, or close telephone calls; check and respond to administrative messages and complete assigned system tasks.
Back up the clinical team by helping expedite patient visits as needed.
Complete check-out procedures, schedule provider-directed follow-ups or procedures, issue appointment reminders, collect co-pays or deductibles, and record payment notes.
Obtain and verify patient demographics and insurance details, update accounts, and contact insurers to determine eligibility, benefits, deductibles, co-pays, and referral or preauthorization requirements.
Obtain insurance authorizations and provider referrals as required, documenting them in the system three days before appointments except for add-ons; obtain Workers Compensation authorizations and approvals.
Complete electronic insurance verifications and notify patients of eligibility status; monitor add-on appointments and update and review assigned schedules, physicians, and offices.
Process prescription requests by gathering refill information, preparing and delivering request forms to providers, calling in permitted prescriptions when physician-approved, and notifying patients when medications are available for pickup.
Prepare charts for scheduled appointments, track referrals and authorizations, and print forms and schedules for the next day's appointments.
Coordinate and transmit report and record requests; print and copy chart paperwork in accordance with medical-record requests and applicable compliance procedures.
Retrieve, file, and maintain patient charts and keep filing and chart-storage areas clean and organized.
Assist with training and monitoring administrative staff on customer service; help create and manage employee task assignments and ensure accuracy and timely completion.
Help assess, communicate, and continuously improve administrative workflows, processes, and policies; help maintain organized, clean, and professional workspaces.
Understand, comply with, and enforce organizational policies and procedures, codes of conduct, OSHA and HIPAA privacy rules, applicable federal and state compliance regulations, and healthcare fraud, waste, and abuse laws.
Perform other duties as assigned.