Service Center Coordinator

Balfour Beatty Communities • Goose Creek, SC

5d

About The Position

The Service Center Coordinator ensures work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to policies. The role supports onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. It provides quality assurance, training, and reporting to support continuous improvement in service center operations, and serves as a liaison among regional leadership, onsite teams, and operational assurance to promote efficiency and compliance with company standards.

The coordinator reviews and corrects work order discrepancies, verifies required documentation, supports work order assignment and scheduling, reviews purchase orders, and helps ensure that changes follow approval protocols. The role also trains and coaches onsite and maintenance teams, contributes to process improvements and best practices, and helps ensure adherence to Military Housing work order management policies.

The position includes clerical work performed sitting or standing and regularly lifting or moving equipment and supplies weighing up to 25–50 pounds. Travel of up to 15% is required. A valid state-issued driver's license and safe driving record are required.

Requirements

• High school diploma or GED.
• At least two years of customer service and administrative experience.
• Ability to travel up to 15%.
• Strong data-entry and documentation skills with high attention to detail.
• Proficiency with Outlook, Excel, and Word.
• Ability to communicate effectively across multiple organizational levels.
• Strong problem-solving, project-management, and organizational skills.
• Work order management system training.
• Work Gatekeeper framework compliance training.
• Valid state-issued driver's license and safe driving record.

Nice To Haves

• Relevant industry and leadership experience preferred.
• Existing Yardi knowledge is a bonus.

Responsibilities

• Review and correct work order discrepancies to ensure accuracy and completeness.
• Review and enter required documentation for vendor and internal work orders before updating work orders to Tech Completed status.
• Provide leadership feedback about discrepancies and recurring issues in work orders before Tech Completed status.
• Assist with assigning work orders to maintenance technicians and vendors according to their skills, abilities, and specialties.
• Monitor technician schedules to ensure each technician has a full day of work.
• Review open work orders daily for data accuracy, status updates, and compliance with work order management policies.
• Help correct discrepancies identified by the Work Order Analyst Team.
• Review, create, and receive purchase orders for vendor work orders, and ensure an approved purchase order is in place before repairs begin.
• Support cancellation and duplicate-work-order reviews, ensuring changes follow approval protocols.
• Ensure work order notes and updates are timely, accurate, and detailed.
• Train onsite teams on work order management policies, data accuracy, and system processes.
• Contribute to best practices for work order processing and provide real-time coaching on work order documentation requirements.
• Work with local and regional leadership to address knowledge gaps and improve policy adherence.
• Adhere to policies governing Military Housing work order management.
• Assist with developing and implementing process improvements to improve work order accuracy and efficiency.
• Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
• Participate in periodic policy reviews and recommend updates based on operational changes and best practices.

Benefits

• Discretionary bonuses.
• Medical and dental insurance beginning on the first day of the month following employment.
• Health, flexible spending, and dependent care accounts.
• Company-paid life insurance.
• 401(k) plan with employer matching.
• Paid time off including sick days, floating holidays, vacation, and personal days.
• Two volunteer days per year.
• Company-paid short- and long-term disability.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED