Service Center Coordinator

IPG•Bardstown, KY

About The Position

The Service Center Coordinator supports the daily operations of the Bardstown Service Center through inventory management, customer order processing, service parts coordination, system administration, and general administrative support. The role serves as a liaison between customers, field service technicians, vendors, and internal departments to promote efficient service delivery, accurate inventory control, and effective operations. The position requires a highly organized, detail-oriented person able to manage multiple priorities in a fast-paced service environment while maintaining a strong focus on customer service and operational excellence. It is a non-exempt hourly professional position.

Requirements

High school diploma or equivalent required.
Minimum of 3 years of experience in customer service, inventory control, service operations, administration, or a related business environment.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
Ability to analyze data and prepare reports.
Strong problem-solving and customer service skills.
Ability to work independently and collaboratively across departments.
Ability to sit, stand, walk, bend, and reach throughout the workday.
Ability to occasionally lift and move materials weighing up to 25 pounds.

Nice To Haves

Associate degree in Business Administration, Supply Chain Management, Operations, or a related field.
Experience supporting service organizations, distribution operations, manufacturing, or parts management.
Experience with ERP systems such as Dynamics 365, AS400, or similar business systems.

Responsibilities

Coordinate daily administrative activities supporting the Bardstown Service Center.
Serve as a primary point of contact for service technicians regarding parts availability, order status, inventory inquiries, and operational support.
Assist with scheduling and coordination of service-related activities as needed.
Maintain organized service center records, files, and documentation.
Support continuous improvement initiatives that enhance service center efficiency and effectiveness.
Maintain accurate inventory records and perform regular inventory cycle counts.
Monitor inventory levels and initiate replenishment activities to maintain adequate stock.
Receive, inspect, and process incoming inventory, service parts, and equipment shipments.
Coordinate outbound shipments of parts, equipment, and refurbished components.
Investigate and resolve inventory discrepancies and ensure proper inventory transactions are completed in company systems.
Process customer orders and service-related transactions within business systems.
Maintain accurate customer, inventory, pricing, and product information within Dynamics 365 and other operating systems.
Support order fulfillment by verifying inventory availability, shipping information, and documentation.
Monitor open orders and communicate status updates to internal and external stakeholders.
Generate and distribute operational reports as required.
Coordinate purchasing activities for inventory and service-related materials.
Communicate with vendors regarding order status, delivery schedules, shortages, and product availability.
Track and expedite critical parts and materials to support customer requirements.
Assist in evaluating inventory levels and ordering patterns to minimize disruptions and excess inventory.
Respond to customer inquiries regarding order status, parts availability, and shipping information.
Coordinate resolution of service-related administrative issues.
Prepare correspondence, reports, spreadsheets, and documentation related to service center operations.
Assist with processing invoices, packing slips, shipping documentation, and related records.
Support departmental projects and other administrative initiatives as assigned.
Perform related tasks as requested by the supervisor.