Service Center Coordinator

Balfour Beatty • Goose Creek, SC

6d

About The Position

The Service Center Coordinator ensures work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to company policies. The role supports onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. It provides quality assurance, training, and reporting to improve service center operations and serves as a liaison among regional leadership, onsite teams, and operational assurance to promote efficiency and compliance with company standards.

Requirements

• High school diploma or GED.
• At least two years of customer service and administrative experience.
• Strong data entry and documentation skills with high attention to detail.
• Proficiency with Outlook, Excel, and Word.
• Ability to communicate effectively across multiple levels of the organization.
• Strong problem-solving, project management, and organizational skills.
• Work order management system training.
• Work Gatekeeper framework compliance training.
• Valid state-issued driver's license and safe driving record.
• Ability to travel up to 15%.

Nice To Haves

• Relevant industry and leadership experience.
• Existing Yardi knowledge.

Responsibilities

• Review and correct work order discrepancies to ensure accuracy and completeness.
• Review and enter required documentation for vendor and internal work orders before updating work orders to Tech Completed status, and provide leadership with feedback on discrepancies.
• Help assign work orders to maintenance technicians and vendors according to their skills, abilities, and specialties.
• Monitor technician schedules to ensure each technician has a full day of work.
• Review open work orders daily for data accuracy, status updates, and compliance with work order management policies.
• Help correct work order discrepancies identified by the Work Order Analyst Team.
• Review, create, and receive purchase orders for vendor work orders, ensuring an approved purchase order is in place before repairs begin.
• Report repeated work order discrepancies to leadership before work orders reach Tech Completed status.
• Support cancellation and duplication reviews, ensuring changes follow approval protocols.
• Ensure work order notes and updates are timely, accurate, and detailed.
• Train onsite teams on work order policies, data accuracy, and system processes.
• Contribute to best practices for work order processing.
• Provide maintenance teams with real-time coaching and guidance on work order documentation requirements.
• Collaborate with local and regional leadership to address knowledge gaps and improve policy adherence.
• Follow policies governing Military Housing work order management.
• Help develop and implement process improvements to improve work order accuracy and efficiency.
• Serve as a liaison between onsite teams and leadership to promote policy compliance and adherence to work order standards.
• Participate in periodic policy reviews and recommend updates reflecting operational changes and best practices.

Benefits

• Discretionary bonuses.
• Medical and dental insurance beginning the first of the month following employment.
• Health, flexible spending, and dependent care accounts.
• Company-paid life insurance.
• 401(k) plan with employer matching.
• Paid time off including sick days, floating holidays, vacation, and personal days.
• Two volunteer days per year.
• Company-paid short-term and long-term disability.
• Parental leave.
• Professional and technical development opportunities, including online, classroom, and on-the-job programs.
• Comprehensive benefits package including health care options, retirement benefits, and paid time off.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED